We had a wonderfull weekend at Arraial. The Hotel Quinta do Porto was perfect in every way. It's a beautiful place, with a Marina a great view and many pools. Very charming Hotel. The service is very good, the people are always smiling and ready to be of service. The rooms are very good with air conditioner, refrigerator Wifi and TV. The food is very good, breakfast has optiona for every taste. Loved the Tapioca in the Morning!
It's beautiful from the outside. But rooms are outdated: no wifi, no shampoo and moisturizing cream, uncomfortable beds, bad tv service. The standard room are even worst. The pool is nice. But they play music all the time. The reception staff are poor prepared. On the other hand the clean ladies are really nice.
The hotel is really disappointing. Service is awful, besides the cordiality of the staff. Infrastructure is also a lie. In pictures it seems a perfect tropical paradise, however a life its shameless. Try to not stay there. Even simple things as breakfast is not good.
We arrived after a long journey taking the little hotel boat to the hotel, to be greeted by a very moody receptionist who was witnessed by our daughter rolling her eyes behind our backs as we tried to check because we couldn't speak her language. She was obviously upset that we had rudely interrupted her computer game, taty she seemed to play on every shift. We checked in to a dark room downstairs at the very end of a corridor that smelt of sewage throughout our stay, due to everyones bathroom windows opening on to the corridor.
Recommended that you don't get the room at the end of the sewage corridor and next to the kitchens. We were woken most mornings ast 6am by loud music from the kitchens and shouting. The worst thing had to be our toilet system; in the mornings and late at night when everyone used their showers and toilets, our toilet would nearly overflow when you tried to flush it, often resulting in us having to leave it with the seat down until later to flush - not very hygienic.
Saying that the rest of the staff were friendly and helpful, despite nobody speaking English we managed to communicate with our very basic Portuguese. Breakfast was lovely with lots of fresh fruits, cheeses, meats, cereals and cakes to die for. The monkeys were great fun and very tame, taking food offered out of your hands, much to the delight of our daughter. The three pools and gardens were lovely and kept clean and tidy as were all the relaxing areas with chairs cushions and loungers overlooking the marina. Drinks and food seemed all good value.
My wife an I spent 8 nights at Quinta do Porto for our honeymoon in mid-July this year.
The hotel is in a quiet location overlooking the bay towards Porto Seguro. Very picturesque with a charming rustic look and feel. The restaurant, bar and marina areas have plenty of seating to relax in and the pool area is well maintained and has a tropical feel to it. However, the room was not of a good standard, poorly maintained and unclean.
We appreciated the rustic nature of the hotel and were not expecting pristine and modern surroundings but the cleanliness of the rooms was dubious. The tiled floor was dirty and dusty and clearly hadn't been cleaned properly before or during our stay. Not only could we feel the dirt beneath our feet while walking around, the soles of our feet were filthy by the time we'd walked from the shower to the bed.
The bathroom was dark, dingy and didn't look like it had seen any cleaning products for several days, possibly weeks! Even a half-spent bar of soap left on the floor of the shower cubicle was still in the same place after the housekeeper had been! A clear sign that the cubicle had not been cleaned properly.
While we weren't expecting the bed sheets to be changed everyday, we did hope for at least one change during our stay. We only got this after complaining on day 5. They also seemed reluctant to provide us with enough toilet paper or soap. Twice, we had to visit reception on our return from a day out to get fresh supplies as housekeeping had left us with either the bare minimum or nothing at all! It also took 2 days to get a blown light bulb replaced in the gloomy bathroom and the same amount of time to get a remote control for the TV! A TV which had only a dozen or so terrestrial channels and no pay TV.
Although we loved Arrial, Porto Seguro and the surrounding areas, the state of the room and the service provided took the edge off what was a really important holiday for us. We later learned that the travel agency had also arranged for the hotel to provide a honeymoon welcome in the room on our arrival. Sadly, this never materialised.
CONCLUSION: Not recommended for newlyweds!!!