What People are saying

perfect perfect perfect

jencampbell15fhon 20/08/2017 17:49

our 4th holiday at this hotel and it just gets better and better it is beautiful to look at is immaculately clean the staff are a delight and nothing is two much trouble for them there is a beautiful pool and plenty of sunbeds a pool bar a lunchtime café and a delightful buffet restaurant where u have ur breakfast and evening meal try the bread made fresh each morning there is a varity of dishes each evening something for everyone and after dinner relax in the bar the beach is just across the road from the hotel entrance and it is a twenty minute stroll into kardamena village a taxi which the staff on reception will order for u is only 7 euros the rooms r cleaned every day and fresh towels etc left for you we love coming here so again as every year special thanks go to lefteris our waiter angelos and spiros in the bar the two maitre d who always made time for a chat even if I got it a little wrong at times with my greek greeting the staff are a credit to the hotel and we look forward to returning next year again thank you for making our holiday perfect as always peter helen charlotte and jen the Campbell family

Don't get your hopes up for an 'Excellent' hotel.

SassySuon 15/08/2017 22:56

My 2 daughters (aged 21 & 17) and I stayed at this hotel in August. I made the mistake of reading all the excellent reviews on trip advisor before our visit and therefore had set my expectations very high but in doing so I ended up disappointed with this hotel.
It's true what previous people have written that the hotel is very clean, pool area very large and also very clean, beautiful,y kept grounds and the rooms are of adequate size. However there are niggles we experienced so want to give an honest review.
Firstly we booked through Thomas Cook as 3 adults in 1 room. It stated the room was for 3 adults and we therefore expected 3 proper beds. Not at all... the 3rd bed is a camp bed, which would be fine for a child but not an adult. We ended up asking for another mattress to be laid on top of the original mattress to make it a bit more comfortable for my daughter for our weeks stay.
Secondly whenever we had a shower, all the soap suds from our shampoo came back up through a drain underneath the sink in the bathroom. This was disgusting and clearly something is not right with the drainage.
Whilst we were 3 woman, I do agree that the rule about men having to wear full length trousers for dinner to be ridiculous, especially in hot weather. Woman can wear what they like, some younger ladies were dressed in hot pants for dinner - how can that be fair? I even saw one gentleman wearing trousers that were rolled up slightly (just above his ankles) and he got told to roll them down otherwise he wouldn't be allowed in for dinner! We found the buffet restaurant to be like you were dining in Butlins so always ate outside. Lots of rude people fighting to get to the food rather than being polite and waiting in the queue. Tables on the outside terrace were limited so you were lucky if you got one, especially as one of the tables is saved every night for the miserable/grumpy owner who sat at the entrance to every restaurant or snack bar fiddling with his hands-free phone watching and scowling at his staff, who work extremely hard and I believe would still do so without his glare watching there every move. His son would often join him and he was just as miserable. It made for uncomfortable meal times because you just felt for the staff. I never saw the owner or his son smile at or acknowledge any guests, they just seemed to be there to intimidate.
The complex is built on a hill but a minibus does drive you up to your blocks if you request it. We were in room 309 (3rd level) and found the walk to our room fine. It was just gentle slope but could see anything beyond this would probably be a minibus request. However rooms further up do have fantastic views. Our wasn't great, whilst we could see the sea in the distance, we overlooked the car park and tennis courts.
The walk into the town of Kardamena took about 20 minutes but wasn't very well lit once it got dark. For 3 woman walking along the road we got beeped at constantly and sometimes guys on mopeds or bikes would slow down as they went passed, it was quite unnerving sometime so I feel a great gesture of the hotel, would be to use one of the minibuses to drop people into town and offer a pick up service.
The beach outside the hotel was nice. 3 Euro for a sunbed for the day but the walk into the sea was quite rocky so beach shoes would be a good idea.
We visited Kos Town during our stay and would recommend it for the lovely lanes for shopping. The recent earthquake appears to have affected some of the historic buildings in the town which is a great shame. We booked the bus to Kos Town, cost 6€ each for a return ticket and took 30 mins to get there. We booked in the town rather than through Thomas Cook as they were charging double that!
We found the average price for cocktails to be about 5€ at the hotel and around the town. We spent nights drinking at Chilli Peppers bar, watching Ben trying to get people into the bar for drinks made for funny viewing.
Oh and lastly, Kos Airport! oh my gosh, I've never seen an airport so small which had to deal with so many passengers. Thankfully we weren't delayed so our time in the airport was limited.
Overall we had a fantastic holiday, it served our need of lazy beach or pool days and cocktail filled evening but I wouldn't return to this hotel or Kos - too many other places in the work to see.

Enjoyable stay but some issues that need to be addressed

footyfamilyon 14/08/2017 22:42

Decided to return to this hotel after visiting here back in the late 90’s. Although we have had an enjoyable time, we probably would not go back there again.

For a four star hotel we were disappointed with some aspects. Breakfasts were quite poor – no toaster!... this needs to be addressed in our opinion!! Food often quite cold even after the restaurant had just opened and no freshly cooked omelettes or choice of soft or hard boiled eggs. We have stayed in many four star hotels in the past and this is the first time that we have encountered these issues. Evening meals were, in fairness, much better, if a little “samey”. Not the biggest of choice, but they were always well cooked, hot and tasty, but again no “show cooking” as the serving area was relatively small and could get congested. The restaurant was run efficiently by the ever present managers but in a very authoritarian style which made it slightly uncomfortable. You had a sense that you were being watched and we felt the waiters were too – worried that they would have been told off if they made the slightest mistake. The rule regarding gentlemen wearing long trousers is ridiculous in 35 degree heat! – Surely tailored shorts should be acceptable?!

If you have a room high up on the complex you get lovely views but having to walk up the many steps or taking the mini-bus each time can become somewhat tedious. At the beginning of our holiday we were not allowed to travel in the mini bus as both me and my son wanted to nip back to the room but we had come from the pool area and didn’t have tee-shirts on!!

The rooms are not that big but are very clean & well equipped and we had no real issues with wi-fi/ air conditioning etc.

The pool area is nice – sun beds were readily available without the need to get up at a ridiculously early time to secure one. Animation team worked hard, but we felt that a few more varied activities could have been offered.

As stated at the beginning, we did enjoy our holiday at the Aegean Village, but feel that the management team should be addressing the issues that often get mentioned in these reviews, instead of worrying too much about enforcing petit rules.... after all, you are supposed to be on holiday!!

Stupid Rules

julien ron 13/08/2017 22:12

We are a family of five and stayed in August 2017. The hotel rooms were nice and clean and the swimming pool area nice. The entertainment team were superb and my teenage kids loved their time there because of the entertainment team - Jiri gets a special mention ! The staff at the hotel are extremely hard working.

The problem with the hotel is the way it is run by the owners (a family business). They impose the most absurd rules. For example, they force men to wear trousers for dinner. This would be acceptable if it wasn't 30 degrees in the evening (they claim to put on the air conditioning for dinner but it does not work properly and the dining area is still boiling). Furthermore, the dining room you eat in looks like a 1960s East German hospital cantine with bright lights (no soft lighting whatsoever) and it is self service buffet so I have no idea why they force men to wear trousers ! Their poor waiters are forced to wear trousers, long sleeve shirts and bow ties and they are running around sweating profusely which is pretty disgusting when you are eating. There is a very small outside eating area - there is room for a lot more tables outside but the owners have failed to understand that people on holiday from cold northern countries prefer to eat outside.

Then, you are not allowed to play card with your kids (not even UNO !!) in the evening in the bar area - the staff are told to enforce that rule.

The owners also shout at their staff - the old man in particular did not smile one single time and constantly looks disgusted and angry with his staff. They are all clearly terrified of him - hardly a nice vibe to be in when you are on holiday. All in all, the whole dining experience was awful, the vibe was not nice, the rules ridiculous and they charge extra for EVERYTHING. 5 Euros to use the gym, 1.5 euros to play table tennis, 5 euros to play tennis, 5 euros to use a sun lounger on the beach, 5 euros per week per person for a towel, 5 euros for the safe - so a lot of unexpected extra costs which makes the hotel not such good value after all.

Lovely hotel

kvp4on 09/08/2017 19:40

The hotel is picturesque. It definitely looks like its pictures and is kept clean and well run. Some of the staff were very, friendly, polite, professional and helpful especially Anisa, one of the receptionists who was all these things and more from the time we got there until we left, Panos one of the waiters, and the managers who oversaw the restaurant and greeted us for every meal. Some of the staff were not so friendly or helpful, verging on the point of rude and could learn a lesson or two from them. The room was clean with a good view however I would suggest considering carefully a room high up as it is quite exhausting going back up to the room whilst at the pool in the middle of the day. Having said that the shuttle buses are very frequent and you seldom have to wait long for one. Unfortunately there are no kettles in the rooms unless you have a baby I was told, (and no opportunity to rent one) and no toaster in the restaurant to toast bread in the morning. The food was good if you are a meat/fish/cheese eater, as vegans we thought there would/could have been more variety of salads, with beans, lentils etc. especially as the hotel knew we were coming and Greek cuisine generally uses a lot of these ingredients, however the food was tasty and some of the dishes were amazing I will dream of the spinach and the aubergine stews for many months to come.
We quite easily found Soya and Almond milk in the nearby supermarkets and vegan ice cream in 'Special'. The pool was big with room enough for all. You had to pay to use the small gym/sauna (5 euros a session) etc which was not made clear on the website or booking information and It was only open for sessions between 9am -12pm and 2pm and 5pm which in our opinion is too restrictive and expensive for a hotel add on.
The beach outside although not great certainly not bad. It was rocky in places down to the sea but manageable with ocean shoes and still quite a bit of sand otherwise.
We were quite surprised as to how run down Kardamena/Kos looked. The hotel we stayed in and a few others did not reflect this, however the local areas could do with a face lift. We went on the Island tour with a very knowledgeable tour guide who made it interesting, make sure you have one with a registered one. We took a trip also to a nearby Island Nissyros with a very disappointing guide. Felt we were just herded from one place to another with little to no insight into the island, which looked like it was beautiful outside of the tourist areas. Would we return to Kos? No, not a lot to see or do historically, we didn't really feel we were in Greece most of the time and could have been anywhere in the Mediterranean that was filled with tourists. Although if the hotel was on a different Island/ country we would possibly return to it. Overall a really good hotel, some great staff but lacking much to do outside of touristy things. Also the shops in Kardemena/Kos (majority of which sell souvenirs and tourist items were quite expensive. Things actually a lot cheaper in the UK. Take everything you need including a kettle.