Stayed here for four nights and the apartment was beautiful and the staff were so friendly. This is a perfect location too. The onsite bar and restaurant are also lovely. When I return to Philly I will stay here again.
Horrible Experience and Stay
Kwiince Lon 20/07/2017 16:30
This place is the worst hotel ever! I recently stayed here for one night traveling on just a leisure trip for the day. I drove down from Washington D.C. and found what I thought would be a great hotel hence the reviews.
Although there were a couple of negative reviews, being that you cannot please everyone. As I approached the hotel I was surprised to find that parking would be three blocks away at a nearby public parking place. I had to carry all 3 bags down the street into the lobby which is just mediocre for the price that I paid. I was greeted by a warm smile and it felt like I had known her forever. She told me that I had to wait a few minutes because my check-in information had not been loaded into their system properly. I went to the bar next door to grab a drink and came back 15 minutes later and still was not able to check-in. I sat down patiently and finally after 45 minutes I was able to check-in . Upon arrival into the room it was extremely small but quaint. Bathroom was extremely small and the phone in the room to order room service or to call front desk was not working. So this is the main issue .After my stay I checked out and they gave me a warm goodbye and I left. I proceeded to get my car to find out that parking overnight is $55. I said this cannot be correct. The parking attendant said I needed a validation from the hotel so I had to walk back 3 more blocks to the hotel we go to get a validation which should have automatically been given by the hotel. So I did, and presented that back to the attendant to still be charged $35 for parking. So after 4 hours of me leaving the hotel I am charged $500. I get the notifications on my phone so I new immediately that I was being charged. I called an spoke to a front desk agent and he told me that I was smoking in the room, which is why their was a $500 charge . This is a blatant lie. I don't even smoke .I then asked to speak to the manager and she picked up the phone with a rude demeanor and tone and with complete disregard to any of my other conversation with the front desk agent and was ironically contradicting the other story the front desk agent informed me of. So my question was to the hotel if this were the case that they had a guest smoking in the room why was I not notified of this before the charge occurred on my card. A conversation from the hotel would have been appropriate but instead they made an unauthorized charge to my card and I filed a claim with American Express. I have not been refunded for this blatant lie and I will never use this hotel again In the future. I suggest you find another hotel as well because this hotel is money hungry and will nickel and dime you all the way till you check out. And charge your card for whatever they deem necessary.
ZippyIndialanticon 18/07/2017 18:41
First time in Philadelphia to visit a family member who was doing an internship there. We were very happy with our stay. We had the king bed, fully living room, and full kitchen. It was clean and nearly new. Quite, nice view of the park and front desk staff very helpful.
RHagrason 14/07/2017 19:12
I loved my stay at the hotel. We had a one room suite which was spacious. The location of the hotel is perfect. It's in the middle of restaurants, cafes and shopping. There is a park near by..staff very friendly and accommodating. There is a small gym which was perfect for my needs. A bigger gym and pool r available at another hotel but didn't need that.
great location, good option for a hotel
DGenerNYCon 17/06/2017 02:43
Great location, Rittenhouse Square. Walking distance to everywhere. Parking is a separate building but not very close to the hotel, did not get any dings. Kitchen was bigger than usual and TV area was small. Bed was very comfortable. Bathroom was very small. Overall good hotel and clean.