Americas Best Value Inn & Suites

What People are saying

Horrible

L Hon 17/12/2016 15:42

Super 8 put us up here for the night because they sold our non smoking room. Only place in town with a room available. There is a reason they were the only place with a room. Upon entering our room we noticed the headboard was missing. Not wot worry, it was leaning against the wall In the corner. Pillows were flat, we had 4 people and 2 towels. Went to the office to get more towels and they were dirty.
Checked out as fast as we could. Went for free breakfast which was day old cold coffee and a few packaged rolls. Ended up going out to breakfast. Would have been better off sleeping in the car

Older but clean

Gregg Mon 25/09/2016 17:24

The motel is older, but my room had been repainted, bathroom counter top and was clean, not perfect but good. breakfast was the normal items, I ate at a local resturant. When I checked in I had made a reservation on line for four nights. I gave my credit card to the clerk, who ran the card and I signed the slip for payment. When I returned on the fourth night, I was told I only paid for the 3 nights and no room. I had the email from Americas Best Valuie Inn Web site showing four nights. As it turned out luckily, they had not sold my room and the earlier clerk had not charged me correctly at check in.. It all worked out.

Very displeased

Angela Ron 01/07/2016 17:46

Front door was all jacked up. It smelled god awful inside the carpet was damp yet sticky the couch in the room looked like it was taken off the curb someplace. Burn marks on it dirty AF and broken. The bathroom door handle was sitting on the bathroom sink.. I mean for the 65 bucks they charged we were robbed. Spend the extra 30 or so and get a room at the casino. I've stayed in some cheap hotels before that were not so nice. But I can honestly say this one was by far the worst!

Worst hotel and customer service ever! Place should be shut down!

KimandJarredMorganon 31/05/2016 00:08

This was by far the worst hotel I have ever been to. We had reservations for two king non-smoking rooms but they only had record of one and told us they would put us in a different room and give us a $2.00 discount for our trouble but then admitted it wasn't a discount at all, it was the regular rate for the queen smoking room. We even gave the our confirmation email with a confirmation number but she said she couldn't explain to us why they didn't have our reservations because it was difficult to explain even though we booked directly through the hotel, not a third party.The rooms smelled awful, phone didn't work, there were stains on the sheets and holes in the comforters. The carpet was sticky and there were pubic hairs all over the bathroom floor. At 3:00 in the morning I got stuck in the bathroom because the door was broke and did not open from the inside. Luckily my husband heard me and was able to open it from the outside to let me out. At 9:00 AM we went to the front desk to complain and the employees were in the back room asleep!! We pushed the assistance button for 15 minutes before the lady woke up and came to the front desk. We asked for the manager and the employee said he wasn't there and pretended to call him by pushing the buttons on the phone but when she went back into the room they were sleeping in we could hear her and the male manager having a conversation!! Still not sure why she lied to us and pretended to call him. She came back out and said the manager offered us a 15% discount on our next stay, as if we would ever stay there again!! We told here we would never stay at one of their hotels again and demanded a refund which of course was refused. I told her that if they didn't want a lawsuit they better fix the bathroom door before somebody gets stuck in there without another occupant to get them out and dies!! Even though we asked for the manager Kal Pate who was in the back room we were never allowed to speak with him. We told the service desk all of our complaints and they dd not care at all so please do not respond to my complaint saying that if only we had made the employees or manager aware of our issues then you would have resolved them like you said on other reviews because we tried several times and were denied! We will never stay there again!!

Very displeased!

Papashakeyon 16/10/2015 08:01

Due to work being done at my house, I put my daughter and her family up for a night at American Best Value Inn in Siloam Springs, across from McDonalds. If that's "Best Value" I'd hate to see worst value! Although I reserved the room with a credit card, then actually paid cash, when my daughter paid, she was also charged a $20 deposit. We did get the $20 back the next morning, but just the idea of it didn't set well with me. When they got to the room, the bathroom door was dangerously hanging by one screw and wouldn't shut, so my son-in-law just took it off. They told managements about it in the morning and were told the room had been recently painted and apparently the door hadn't been put back on correctly. When I confronted management in the morning and expressed my displeasure, management told me plainly that since the problem with the door hadn't been reported within 30 minutes after checking it, according to their policy, they couldn't do anything about it. I told them my daughter didn't know that, but they said that didn't matter, that was their policy. I let them know I would definitely be giving a negative review and was told, basically, that they didn't really care, that was their policy, and if I DID give a negative review, they would respond. Well, here's the review I promised them, I can't wait to see what they have to say about it. Whatever you do, DO NOT STAY THERE!