What People are saying
worst accommodation in history
Camish52on 04/04/2017 12:07having traveled far and wide I thought I had seen it all. clearly not. upon our 6 am arrival in Rome, my husband and i eagerly awaited arriving at our central Rome hotel to check in, take a shower and start exploring. we had noted that the staff would require notice of our early arrival which was done but upon our arrival there was no one to be seen. we knocked and rang for ages but there was no response. we then tried calling all 3 of the emergency numbers on the door but none of our calls were answered. we had to then call our agent back in south africa who had to try get hold of the staff. eventually she was able to get a hold of someone who said wait a few hour, the staff will be there by 9 am. we were not pleased. we had to stand out in the cold, exhausted and fed up with the shoddy attitude. eventually we were assisted by a lady in the hotel next door. she saw us waiting outside and took pity on us. She was from the Navona Gallery and Garden Suites. She was wonderful! If you are looking to stay in that area which was great please stay at the Navona Gallery and Garden Suites NOT at the Best Suites Navona. Eventually we were let into our room, no apology or explanation given. the room was tiny, they only provided toilet paper and fresh towels after making several requests. there is never anyone there to assist with directions or any matters you may need such as flight confirmations. the rooms were never cleaned during our three nights there and when we complained to someone purporting to be the owner they were dismissive of our complaints and blamed us for the issues we were having. certainly the worst experience we have ever had. not worth the money we paid and I know the other guests staying there at the same time as us had the exact same complaints having commiserated with each other whilst we spent the first hours of our trip staring at the front door.
Worst accommodation ever!!!!
Miss Ton 21/01/2017 22:53Arrived to find no staff with the key to our accommodation taped to the front door. No hot water, no heating and not very clean. With two small children one ill after spending the night here we packed up and found alternative. Gives me nightmares just thinking about this place now!
Left stranded
Keith Mon 07/01/2017 15:22We were booked to stay here for 2 nights including New Years Eve. This was pre-paid and we even received a email from Best Suites Navona 5 days prior to arrival asking what time we planned to check in at?
However when we arrived there was no one to let us in, we waited for over an hour and tried many times to ring them. After about 2 hours we received a text from Best Suites Navona just saying that the apartment was not available and to contact hotels.com for a refund. No apologies or reason to why the apartment was not available was given even though we had pre-paid in full. This was an absolute disgrace and whoever runs the apartment should be ashamed to say they are working in the hospitality sector.
I would advise anyone thinking of staying here to reconsider as there is a strong possibility that you will left stranded in Rome by Best Suites Navona.
Poor heating
Michelle Lon 02/12/2016 10:34Whilst the location was excellent - we arrived fairly late on the evening of 1 December - we put the heating on in the room, however it did not work for us- there were no instructions on how to operate the system. We spent the entire night being cold. We contacted the manager who accused us of being unable to work the heating system. He was rude and not very accommodating. He even stated would deny any comments we made about the hotel over the phone to my husband. We left the hotel with no refund.
Luckily we managed to check into another hotel nearby the next morning to have a warm shower and a lovely warm hotel room.
Best hotel in the best location
Tzahi Mon 28/11/2016 14:03היה נהדר, המלון נקי וממוקם ממש בלב העיר הכל במרחק הליכה מלא מסעדנות נהדרות ממש מתחת למלון
בהחלט אחזור שוב
Very nice and clean in the middle of the city and close to everything. It was great and I will come back