What People are saying

Nearly but not quiet there !

Silverfoxmanon 13/08/2017 22:58

Reception undermanned and took over 30 minutes to get checked in. Buffet restaurant has lots of choices and food is well cooked but food comes out semi warm. The A la carte restaurants are okay but the starters and desserts are same as the buffet restaurants. Disappointed that they charge for the room safes on a daily basis. Why don't they use a combination code method rather than a key in the safe, must be to justify the daily charge. Although plentiful, alcoholic drinks are not named brands and are poor quality which is a big minus. There are no beaches near the hotel unless you want a 25 minute hike and we were told there were no sunbeds/ umbrellas there.There is a need to be at the pool by 8 o clock to ensure getting a sunbed ( before that towels left are removed by staff thankfully!)Rooms are a decent size but showers have a plastic shower curtain which is not acceptable when expecting a quality shower. Entertaiment okay but everything ends too early. 11:00 is the witching hour ! What adult goes to bed at 11:00 on holiday. We were told in writing that this hotel was 5 star but fell way short.Nothing to do, -Costa Adeje is unattractive and boring. The staff are friendly but at times lack effiency.The adult pool was in full use by children which was not ideal and had to be closed down as human poo was found floating. The pool staff were very quick in closing the pool down which was efficient. Overall the holiday was fine but could have been so much better. We felt it was an overpriced Thomas Cook holiday package and would not consider returning.

Family Holiday 5 Days, 4 Nights.

Matthew Jon 13/08/2017 12:07

We arrived on Friday afternoon, and took the taxi from the airport €33. The hotel on arrival looked very impressive and the staff friendly. We checked in at 7pm so it was a little late to be heading to the pool, so my mother 65, son 12 and daughter 2 headed down to the main restaurant for our evening meal. Getting to the restaurant is a nightmare. If you're pushing a buggy, be prepared to either carry it down multiple flights of stairs or push around the back staff service roads. (This is the same if you want to go to the pools in the sister hotel across the road. The access for prams and wheelchairs in horrendous.

The food at the hotel and its sister hotel across the road is fantastic.

The serving staff are great but the grounds staff are about as useful as a chocolate fire guard. Trying to get a sun bed is impossible unless you're up at 7am and if you leave your towels or personal belongings they're taken away. If this happens to you go to the Excursions Hut by the middle pool.

Would I come again?? Maybe, but not with the children it's not catered for them at all.

It definitely wasn't worth the £2700

First time visit - very impressed by this lovely hotel!

Bethan12345on 12/08/2017 18:37

We have just got back from a week's stay at the Bahia Principe Costa Adeje. What a wonderful place!!

We were initially worried due to some of the reviews but needn't have been. The hotel itself is lovely, the gardens are pretty and immaculate and it is always kept clean and tidy. The pools are gorgeous and we were spoilt for choice. We spent some days by the main pool which is heated and where activities such as Aqua-gym take place and we also spent time at the gorgeous infinity pool, looking out to sea and also spent time in the jacuzzi. We never had any problems reserving sunbeds, we wanted beds near the pool so went out at about 7.45 am, you have to sit with them until after 8am though as the hotel do remove towels which are put down too early (which I fully agree with). Even at 9am we did see some sun beds still empty, although the risk at this time is that you may not be able to get a parasol.

The food was some of the best we have experienced at an all inclusive hotel. The buffet was varied and delicious and we also booked the Italian and Brazilian (gorgeous!!). I would recommend you book the a la carte restaurants immediately on arrival as they book up very quickly!!

We didn't go to the main entertainment in the Village Square but heard from others that it was very good. We preferred to listen to the live music, working our way through the cocktail menu!!

This was a fantastic holiday thanks to the lovely staff who we felt went out of their way to ensure our time spent there was memorable. We will be back.

Second stay at this beautiful hotel.

Brid Non 11/08/2017 21:21

We are just home from our second holiday at this hotel. Six of us enjoyed a truly lovely relaxing week in this splendid setting where our every whim was catered for. The food is outstanding in all restaurants. The service is prompt, polite and friendly.The hotel is absolutely spotless in all areas and the cleaning staff are wonderful. The pool areas are extremely well kept and there are lifeguards on duty. Pool areas have food and drinks all day long. There is an energetic animation team there and all the kids seemed to be having the time of their lives (we didn't have any children in our party). There are two hotels in this complex- both are magnificent. Both are set on a height and involve quite a lot of walking both up and down hill to access pool and restaurant areas. We didn't mind this at all- in fact were glad to walk off all the excess food and drink that's so hard to resist!! However it wouldn't suit everyone-especially anyone with chest/breathing problems or anyone with mobility issues.
All that said, we had one significant problem this time round which left me feeling annoyed and disappointed with an otherwise super management team at this hotel.On the first evening my son bought a pair of sunglasses in the hotel lobby shop. They cost 30 euro. Less than 48 hours later the ear piece snapped in two as he was taking the glasses off his face. They were flimsy and of poor quality but should not have broken during normal use. When he brought them back to the shop, he was told that he needed a receipt. He wasn't given one at time of purchase. Then he was told that it didn't matter anyway because a receipt is only valid for 24 hours. The shop staff were totally unhelpful so we went to customer service at reception. No luck there either. It was like they didn't want to know. I tried to explain that there is a consumer protection law which entitles a purchaser of a faulty item to either a replacement, a repair or a refund but it was like banging my head off a wall. The lobby shop is very expensive compared to the other shops up in the entertainment area- my son wasn't on the first holiday with us and didn't know this unfortunately. I would warn people not to buy in the lobby shop without checking availability in the other shops first... I was very disappointed that such a quality hotel would allow themselves fail so badly in this area. Everything else was 100%

Excellent 2 week stay at this hotel, would love to go back

Charlotte Aon 11/08/2017 07:52

Having read the reviews on here prior to our holiday I was sceptical about what to expect.

We flew on the 18th june 2017 for two weeks with my husband, 2 children aged 6 and 9 months and my mother and father.

We stayed at the adeje hotel.

Arrival
We were delayed 3 hours so unfortunately when we arrived it was gone 11pm unfortunately . The receptionist was lovely and very clear in the directions she gave us to get our room. The restaurants were closed as was the bar but the snack bar is open throughout the night to get food and drink. Our cases were left at reception and then taken and put in our room. The hotel complex is on a hill with stunning views, there are plenty of lifts to get you up and down the different levels, it was just a case of working out which lift got you where.

Breakfast
The breakfast was lovely, you could have cava and caviar if you liked as well as cooked breakfast, pancakes, continental or fresh omelette made to order. Sitting on the balcony over looking the sea in a morning was pure bliss. The waiting on staff were fantastic and very friendly.

If you didnt want to eat in the restaurant then the pool bar (infinity pool) opened at 9am for hot drinks, pastries and fresh fruit.

Lunch
You could eat in the main buffet restaurant , the rodrigo or the pool bar. The restaurants had everything you could imagine and waiter served drinks to your table. The snack bar served burger, toasties, chips, chicken nuggets, pizza, salad, crisps, chicken on the bone etc and was lovely.

Evening meals
Al a cart need to be booked on your arrival as these get booked up fast. We tried all 4 and really enjoyed them. The asian was amazing, if you love chinese you will love this. The rodigo was lovely but a lot of meat so you need to be a meat lover really. There is an italian and mexican which were also lovely.

I saw on previous posts complaints about birds, there were birds flying around but a lot of it is open space and the staff cannot prevent this. It is not something to complain about, just something you expect when you go abroad.

Children's entertainment

There are two childrens clubs

The bahia scouts mini club which is international and the thomas cook kids club. You dont have to book, you just turned up.

My daughter who is 6 went to the thomas cook one which is located in the other hotel next to their buffet restaurant and this runs 10-12 and 2-4 you dont have to book, just turn up and sign your child in. My daughter loved it and went as and when she wanted. They do have a lot of parties which are 10 euros each and you get a gift. My daughter went to the pirate party and loved it.

In the afternoon the bahia kids club would be around the adeje pool area getting children to join in there games which my daughter loved.

The mini disco started at 8.30pm in the village and then at 9pm a room opened at the back of the stage and there was face painting which was excellent (free) and games for the children to do until the entertainment started.

The entertainment started at 9.45. The entertainment staff put so much effort into this and the shows we watched were really good.

Rooms

We stayed in a standard room which was very clean and big enough for what we needed. We had a massive balcony overlooking the sea. The room.was cleaned every day and there is a mini bar in your room which is stocked with 2 cans of san Miguel, one can of coke and one can of diet coke, a can of orange fanta and two big bottles of water.

Drinks
The pool bar opens at 10am for alcoholic drinks till 6 but you can get hot drinks from 9 at the infinity pool bar. At the infinity pool bar. Beer, wine, sangria, pop and hot drinks is all self service. At the other pool bar beer and hot drinks are self service. They do slush for children and spirits.

In the evenings there was a white bar which is such a beautiful setting, they do cocktails of the day and is waiter service. The cocktails here were amazing, not as good at the main bar.

At the main bar you help your self to wine, beer, pop, sangria, cava, water, hot drinks. Some spirits you have to ask for behind the bar, I drink malibu and it was behind the bar. You could not complain about the variety of alcohol on offer.

Entertainment
The entertainment staff are amazing.and work soooo hard to please people.

It started at 11am with there club dance and then activities for the day which included salsa dancing, water aerobics, water zumba, spin class, football, bingo, quiz and lots more.

Of an evening the main entertainment started at 9.45 but at the main bar there was always a singer which was lovely sat listening to live music with a drink.

The hotel is not in a busy area, we walked out to playa parriso one morning and that was enough. There is so much to do at the hotel you didnt need to do anything else.

We hired a car one day and went to mount teide (the volcano). A bit of advice if you do this book your tickets online prior as when we got ther we had to wait 4 hours to get a ticket to go up by cable car.

We went to los Cristiano one night too which is about 15 minutes by car.

There is a free bus that goes to las americas every day and the times are in the reception.

WiFi
You can get free wifi in the reception and you will be given a code for this when you get your room key, it on the card wallet the keys are in. If you wish to use it in the rest of the hotel you can buy this.

There is a shop at the hotel which sells ,suntan lotion, baby nappies, food etc, magazines.

In the village there is a pharmacy and shops that sell everything you need if you have forgotten something.

You can use the facilities at the other hotel if you wish except the main buffet restaurant.

Sunbeds

This is the only thing that I have to complain about. On holiday you generally get sunbed wars but this was ridiculous. We have two children so needed an umbrella and 5 sunbeds. The 1st day after having breakfast we didnt get down to the pool until 11ish and there were no beds!! After walking the length of the hotel to find some we eventually found a space and had two beds until.more became available. We learnt our lesson after that so went down.at 7.30 the next morning and again we were having to pull sunbeds as they were all gone. Apparently the staff remove towels if left before 8am, however in two weeks I never saw this. People we spoke to did.say it happens though, but not consistently.

I set my alarm and was on the sunbed at 6.30 in the dark as was everyone else. It was the only way to get a bed where you wanted it and umbrellas. When you go for breakfast make sure you put something on the umbrella as people were taking these.

We got married at the bahia principe in mexico so had high expectations, I feel that this hotel did match those expectations although not as luxurious as mexico. The staff were amazing, food, drink, hotel and grounds were stunning. The staff were always cleaning or fixing something. This holiday was worth every penny and I would definitely return.

I thought having got married at a bahia hotel we would have got a bottle of champagne or room upgrade but we didnt which I was surprised about, usually if go to a hotel more than once you are executive members which is a shame this was not recognised.