This property offers breathtaking views of the centro (Zocalo) from all the rooms (all of them, yes all of them!). The staff is very cooperative and polite. We reached at about 10 PM in the night. They do not have their own parking arrangements considering the topography where the hotel is situated. They arrange the parking in a public parking lot, a few 100 mts uphill walk from the hotel, with whom the hotel has pact with a offering a preferential rate to their customers. Such parking lot usually closes by 9 PM (Gates are closed). We reached the place at 10 PM in the night and the receptionist was so helpful to open the gates, helped us park the car, took the baggage till the hotel (downhill walk from parking lot). When requested for a better room, the staff helped us in changing the rooms without any hassle. The stay is definitely a value for money and it comes with pros & cons. Pros being, you are close to the ropeway that takes you to the centro (free of cost for residents of hotel), breathtaking views. Cons being, you park your car far away and be sure to carry all what you want to avoid multiple walks to your car which is tiresome, breakfast offered at a hotel in centro (they don't have a restaurant in the property).
There are both good and not quite so good sides to staying in this hotel.
On the positive side: view from the balcony if you have a room overlooking the town is spectacular; the breakfast in Casa Valadez is delicious; free funicular tickets, which take you into the heart of downtown; nearby parking.
On the neutral/negative side: access through the shopping mall is a bit dispiriting; furnishings adequate but a little tired; operating hours of the funicular are limited - starting at 9 am in the week and 10 am on Sundays (and the breakfast location is in the town) and ending at 9.45 pm; following GPS it is hard to find - ask a local for the Pipila Monument if you get lost and then walk down quite a few steps to the right of the monument; bit of extraneous noise from other rooms, funicular queues and the town itself but, hey, this is Mexico, not the quietest country in the world.
On balance a good place to stay, particularly if you are driving. Downtown Guanajuato is crowded and complicated with streets diving into and out of tunnels, so not easy to navigate in a vehicle.
I stayed here for two nights with my partner. I booked a room with the small balcony and it was great value for money. The view is simply amazing and iconic both day and night. You enter the Hotel by a small shopping mall, the location is perfect on top of the hill overlooking Guanajuato center. There is a parking lot about 100m from the Hotel and they offer discount if you stay at the hotel, this is good as there is little to none parking spots in Guanajuato. The Hotel also gives away free tickets to the "Funicular" cable car that takes you right to the city center. If you book the room with breakfast included the breakfast is served at the "Casa Valadez" restaurant in front of "Teatro Juarez". On the down side the walls of the rooms are kind of thin so you can hear noises around.
stayed at Balcon del Cielo January 2017 2 nights, we had room 3 with no balcony, we had a city view from windows, ok. as we did not spend much time in room, we did not care for a balcony. Staff is very Friendly, informed us about free Funicular rides, centro is just steps away at bottom of it. behind Teatro Juarez. We really Enjoyed Excellent breakfasts, about 10 choices of complete breakfasts, waiters service is really attentive.
on second day they knew we wanted Capuccino. also included muffins, fruit cocktail. Amaizing. Room was very clean, extra blanckets given, as in January nights were cold. Hot water takes long before coming out, good shower. left car in Public parking above hotel, next to Pipila Monument, about 90 pesos extra a day. would stay there again.
Having stayed at a few hotels in Guanajuato, I am surprised this hotel is ranked lower than a few others I did not find as interesting.
I am also surprised how divergent the reviews are; it seems that either it is an amazing hotel or a terrible one.
Hopefully this review can help with a more balanced assessment (I would actually give it 4 stars out of 5, but gave it 5 because I think it should be rated a bit higher for Guanajuato), and entice more travelers to choose it. When we stayed many good rooms were empty.
It is a long review, but hopefully it will save time for you from reading reviews with a lot of hyperbol.
Firstly, it is important to note that this hotel is not a luxury hotel, as some bad reviews were expeciting. For 1,300 pesos (low season), including breakfast at the best restaurant in Guanajuato, it is quite average (a breakfast for 2 at Casa Valadez would costs a little below 300, so not bad). But it is good to note that the experience can vary somewhat depending on the room, so do read the final paragraph.
The view in most rooms are the best in the city, so if you like to relax between exploring the city and are able to sit back and enjoy, definetly recommeded. Also arriving right at the city center through the fornicular really adds to the experience in Guanajuato. You are literally 5 minutes away (almost no walking required) from the best part of Guanajuato, next to the Teatro Juarez. Also, starting your day with a nice breakfast at Casa Valadez is hard to beat.
We did not have a car, so have not complaints there, but if you are travelling by car read other reviews that were not thrilled (although again, parking is almonst non existant in hotels in the center of Guanajuato).
However, if you are at these extremes: you have very active children that need space, or you want to party, I would not recommend this hotel. The rooms are small, its most attractive feature is the views from the balconys, or terraces, not the rooms themselves (although these are not bad compared to Guanajuato standards).
The rooms are not big, so if you are not in a position to chill out for a few minutes in the morning, between walks or at night, the incentive to stay lowers significantly.
The rooms are clean, but not pristine, we saw a stains in the sofa, curtains (I don't know why they have not removed, I did not ask, did not care too much, but also did not sit in the sofa). The rest of the furniture is very simple but adequate. The bed is small, not really a queen I would say, and the lenght too small for somebody above 1.85m tall, (also I do not know why they have not changed for slightly larger ones).
The water was actually was pretty good, it takes a long time to heat up (more than 4 minutes), but then had adequate pressure and was hot (not too common in Gto).
Some noice from the city reaches the rooms, although living in Mexico City this was not too problematic for us, but if you are not a good sleeper this could be an issue.
Finally, the furnicular ends at 9:45pm (starts at 8:30 am I think), so if you want to stay up later you would need to catch a taxi for about 50 pesos (it takes less than 10 min). And also, you do enter from a mall, which is not the nicest entrance.
In summary, it was the most interesting hotel experience I have had in Guanajuato, but it is not without its details. If you are uptight, there are too many details, so best to to look somewhere else, but if you easy going, and want a too add to the experience in Guanajuato then it is definetly recomended!
Finally, the rooms (in order of preference):
Room 8: largest balcony, best view.
Room 6: smaller balcony but great view from bed.
Room 7: Small balcony good view from balcony.
Rooms 1 and 2: Have terrace, probably best options with kids, but not sure (they look to the public footpaths, but probably enough privacy). These are also closer to the reception and mall, so there could be some noice from the hall.
Room 4: Has a very small banlcony, and it appears it opens direcly to the footpath, so there could be some noice and privacy issues there, check with hotel, to see what they recomend.
Room 9: It appears it does not have a balcony or terrace, so probably not the best option if in your party the do not have a another terrace room you could join for the views and chill out. (not sure I would recommend)
Rooms 5 and 3: It appears they do not have balcony or terraces, so would be the last choice. But check with hotel, I might be wrong. (not sure I would recommend).
I hope it helps!