What People are saying
Thankyou
Nicola L on 23/09/2017 00:01
The owners accommodated me at short notice as I needed to be near the hospital during an extremely difficult personal time. As a single young woman feeling vulnerable the owners went above and beyond to make my stay as comfortable as possible.
Nice building, east going and laid back atmosphere, rooms well stocked and equipped.
Thankyou!
Clean and very accomodating
David M on 12/09/2017 11:50
Arrived early for a wedding and were allowed to check in early. Also rose late the following day and were given some leeway on check out. Also helped us arrange a taxi.
Very friendly and clean, definitely would recommend.
Walking holiday
Martin J on 30/05/2017 09:27
A perfectly good Guest House to be a base for exploring the surrounding area
Good breakfast which included plenty of fresh fruit
We had a room at the back which was quiet
Only falls down in not having a communal lounge area
It's close to town centre and we had no problems parking even on a bank holiday weekend
READ THIS before booking!!!
jimbobwill20 on 29/05/2017 22:36
My husband and myself book a double room weeks in advance for the steam fair, we received a confirmation email and "thought" our booking was secure, we phoned on the day of our stay to ask if we could park the car earlier than us booking in, we were told that our room had been double booked due to an error caused by booking. Com, we was stuck and could not get another accommodation due to it be such a busy weekend, we were told that there was only one alternative the hotel could give us, was to stay in an accommodation near Newport! And they would sort a taxi, but we had our dog and enjoy walking to Bailey Park for the fair, we phoned the company that we booked through, who advised us that they had an email from the black lion, confirming this was an error on their part?? So I phoned back asking what had happened, but the owner still insisted this was due to the company we booked through, and told me he is always in this position were he has to let guests down due to this companies errors!!! Why not just tell the
Truth!?
The hotel also told the company we booked through that we had turned down two offers of alternative accommodation in a double room, this was also a lie! We were told the rooms were single, so yes my husband and I did not want to sleep in different rooms! We were then offered another alternative, but the hotel was not dog friendly? Grrrrrrrrrr!!! Buy this time we were in bailey Park trying to enjoy what was left of our reuined day! I told the company we booked through That we had enough and my husband was now going to drive home, we said we want some form of compensation as if we had cancelled we would of been charged!
We were told that the person to make this desition was not available till the next day, we have eared nothing of the black lion or the booking company ???
I do believe our room was booked, but someone had walked in asking for accommodation and had payed there and then, our room was simply sold to someone else, no thought for us or our reuined plans,
This hotel might have some good reviews, but that's if you actually get to stay at the Black lion and they don't sell your room to someone else, the owner did say he was sorry and that I needed to sympathise with him as it's sort notice and he was doing his best to find us somewhere else!!!!
What a joke! I was gutted for my husband as he works very hard and is always on call, this was his treat as he loves the steam fair, this was reuined for him as he at to drive! I would advise not to book this hotel in advance or through any booking sites, unless you are walking in and paying there and then don't bother!
The owner confirmed his self that he is always trying to find people alternative rooms in other hotels!
friendly, good location.
Sharon C on 01/11/2016 17:46
Lots of home comforts, lovely welcome from owner/staff. Homely and welcoming. Great value for money. Would recommend it for easy access to town centre. Some road noise but to be expected on the main road.