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Bay Royal Apartments

24-28 Bay Street,Byron Bay,NW,Australia 4 Star Hotel
Check in 15:00
Check Out 15:00
Poor customer service skills tracy28402 on 74 Reviews

Property Location With a stay at Bay Royal Apartments in Byron Bay, you'll be near the beach and minutes from Main Beach, and close to Arakwal National Park. This 4.5-star apartment is within close proximity of Belongil Beach and Byron Bay Golf Course. Rooms Make yourself at home in one of the individually decorated guestrooms, featuring kitchens. Rooms have private furnished balconies or patios. Cable programming and DVD players are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Conveniences include phones, as well as safes and separate sitting areas. Rec, Spa, Premium Amenities Take advantage of recreation opportunities such as an outdoor pool, or other amenities including tour/ticket assistance and a picnic area. Business, Other Amenities Featured amenities include laundry facilities and an elevator (lift). Secure parking is available onsite.

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24-28 Bay Street,Byron Bay,NW,Australia

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Hotel Details

Restaurant Swimming Pool Elevator Travel Desk Laundry Parking Facility

Bay Royal Apartments

24-28 Bay Street,Byron Bay,NW,Australia 4 Star Hotel
Check in 15:00
Check Out 15:00

GENERAL

Property Location With a stay at Bay Royal Apartments in Byron Bay, you'll be near the beach and minutes from Main Beach, and close to Arakwal National Park. This 4.5-star apartment is within close proximity of Belongil Beach and Byron Bay Golf Course. Rooms Make yourself at home in one of the individually decorated guestrooms, featuring kitchens. Rooms have private furnished balconies or patios. Cable programming and DVD players are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Conveniences include phones, as well as safes and separate sitting areas. Rec, Spa, Premium Amenities Take advantage of recreation opportunities such as an outdoor pool, or other amenities including tour/ticket assistance and a picnic area. Business, Other Amenities Featured amenities include laundry facilities and an elevator (lift). Secure parking is available onsite.

Hotel Photos

Bay Royal Apartments 13 Images

Hotel Location

Bay Royal Apartments

24-28 Bay Street,Byron Bay,NW,Australia
Ranked
#32 of 63 Specialty lodging in Byron Bay
Overall Rating 4 Rating from 74 reviews
Rating Summary LocationSleep QualityRoomsServiceValueCleanliness
Traveller Type business(1) couples(9) solo(1) family(43) friends(13)

What People are saying

Poor customer service skills

tracy28402 on 28/09/2017 08:01

We've stayed here several times but this visit was disappointing. We stayed in Room 10 and the pillow protectors were dirty/stained and so was the carpet. The carpet was fixed up later.
The biggest issue was the Manager, Rod. He called me to discuss my comments about the room being tired and admitted that housekeeping had not checked the bed linen and stained carpet. He offered a discount on my next visit (a good start) but I declined it because we're unlikely to visit soon. I suggested a small refund and this comment turned into a heated phone call. He said it wasn't possible and I didn't agree. He was aggressive and asked me why I didn't complain earlier. I didn't see the dirty pillow case protector until we were preparing to leave.

The thing is, a bunch of flowers saying sorry would have done the trick. People make mistakes. I understand that. But instead, he left me feeling genuinely upset and very unlikely to recommend the place to anyone else.

So Rod, please assure me that you've been around all the rooms and checked that the bed linen is pristine and that all the doonas are branded ones. And if you're thinking of staying here, I'd avoid Room 10 or double check that the bed linen is fresh.

Fantastic Location!

Andrew W on 22/09/2017 02:36

Situated perfectly in the heart of Byron Bay, a stones throw from Main Beach and only a 3 minute walk into the centre of town; far enough away from the entertainment venues to enjoy the quiet serenity. It was great to listen to the waves at night and the unit captured the cool sea breezes. You do not need to use the car as everything is at your fingertips.

The Managers, Rod and Sally, were very welcoming, and nothing was too much trouble.

We stayed in apartment 10. This faced right across the beach on level 1. It a spacious unit with everything that you could need. Although, the living area was a little tired and in need of a refurbishment. It was also a little light on glasses etc.

There was a tennis court, which the kids loved, and a pool, although a touch cool to use at this time. However, the beach was a warm 21 degrees!

This was our second visit so would definitely stay again.

Super Good Stay!

Ashyer C on 17/05/2017 06:17

Its spacious, clean and self suffficient. It has all a family needs to enjoy a good headache-free stay! Its near to all food restaurants. It is also near to the white sand and clear water beaches and Byron Cape Lighthouse! A must visit!

Perfect spot in Byron

Steven M on 06/04/2017 03:51

We've stayed here twice. Right across from Main Beach, Bay Royal Apartments is great for families. The ground floor apartments have a courtyard gate to the street and there's even an outdoor shower for washing the sand off. Lots of excellent food nearby. We had a hiccup when we checked in but Rod the manager fixed it up for us.

Bay Royal Apartments, Perfect Location

wjdeane on 16/03/2017 12:49

We stayed in the Bay Royal Apartments in February, me, my wife, my son and daughter in law and it was just perfect. Great staff made check in and out quick and easy, the 2 bedroom apartment had everything you needed and the location was perfect, just across the road from the beach and minutes from restaurants, bars, shops, etc. Byron Bay is an amazing place.

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Bay Royal Apartments 24-28 Bay Street,Byron Bay,NW,Australia