Stayed for 2 nights in early December. Had a family room, very spacious and clean. Queen bed a little hard for my taste. Huge bathroom. Close to shops behind and the foreshore to the front. Staff very friendly and helpful.
Holiday at Hervey Bay
douglasn938on 14/01/2017 10:51
The room was huge , the service was excellent , but ... the shower was in a bath which required us to step up into it ..a little difficult and maybe dangerous for us older folk . Very close to shopping centres and attractions and a walk across the road to the beach .
osriscoon 15/11/2016 07:58
This motel has a good features but also not so good ones. Good: Spacious and clean rooms. Central location, near the beach, close to eateries (within 1km). There is a shopping centre a couple of streets away with Woolworths, Coles, bottle shop, etc. The motel is very quiet and unaffected by traffic other than noisy flying foxes very active early in the morning (but they did not bother me too much). Not-so-good: The staff at reception seems very stacked to their own ways and rigid. I arrived early than the normal check-in time and was told to come back at the time stipulated on their website (in other hotels I have been to, they had made the effort to accommodate me even though they were not ready to receive me, not on this place). There is a restaurant in this place which opens at some particular hours. I inquired about the opening hours and the reply was something along the lines of "as advertised on our webpage the restaurant only opens on....." After this I went to check their webpage and noticed that it is badly set up and couldn't find it anywhere. When I requested the wifi password it came with the warning words: "oh but if you use more than 1Gb you will need to come back to give you another one and we will charge you for it". Also the reception does not seem to be manned around midday as I discovered on a particular day that I went to ask for something. Normally I am someone who give good marks to the service provided by the staff or not complain about it if not good but this place really needs to improve on their customer service.
Joshane615on 02/11/2016 11:23
My recent stay at this establishment was for one night only as part of a business trip. I will start by saying that it's in a good location in regards to eateries, restaurants and shops, being within a 10-15 minute walk. It is also situated on the esplanade opposite the ocean. The lady that checked me in was really kind and friendly, and an asset to the hotel. The room itself was clean and a good size, however it was definitely showing it's age and I would suggest an update is needed. There is a small pool which looked clean and inviting. There was also a BBQ in the pool area for guests to use. I would stay again for a work trip, but would not choose this hotel if I were vacationing with my family as I prefer a more modern hotel.
clean spacious room
cheekiebearon 24/08/2016 02:42
the room was clean and spacious, 3 guests 2 towels no teaspoon, coffee mugs were not clean, broken showerhead, used toiletries, we overlooked this. there was relief managers there at the time of our stay I got the distinct impression when I had to request something or ask a question that I was "bothering him" I went to get the spare pillow from the cupboard apparently someone in housekeeping thought it would be funny to put the iron on top of the pillow, I am just thankful no child was standing near me when it crashed to the floor. its a shame as I am sure the managers take pride in running their motel, maybe I just stayed at the wrong time. we will not return there as I felt unwelcome.