What People are saying

Average, special thanks to Brenda

travelinmama1731on 07/08/2017 00:11

We arrived and the hotel was average. We were on the lower level in the back area. We immediately realized that our non smoking room was starting to smell like cigarette smoke when another guest went outside to smoke. We mentioned it to the front desk. They did offer to change our room, which we refused because we were tired.. so not their fault. The next several hours proved to be that that choice was a mistake. Apparently the guest who smoked felt like it was necessary to slam his door going in and out to smoke, which (no lie) was every 20 minutes.. Again, not the hotel's fault but just wanted to mention.

The breakfast was great. Average food but always being refilled and "Brenda" immediately refilled anything the second it was empty. I mentioned that a guest had spilled some OJ and she was on it as quick as anything. Then when we left she asked if there was anything she could do for us (I did mention the slamming door issue to the front desk and she was kind enough to take off a few dollars). I asked Brenda for some water to go. We had been talking to the lady at the desk about the inconsiderate guest and I totally forgot about the water. Brenda literally chased me down to find me as we were leaving to give me my ice water. THAT is dedication and SHE is awesome!!!

Great motel in a small town

johnw3524on 06/08/2017 11:34

We have stayed at the Best Western, Columbia KENTUCKY on two occasions and plan to stay here whenever we are in this area of KY. Each time the staff were pleasant, efficient, and helpful. The hotel is impeccably clean inside and out and the rooms are spacious and well-maintained. The breakfast is one of the best we've had in our stays at various hotels. We highly recommend this Best Western.

Awesome service!!

rocknbarcon 31/07/2017 01:23

The owner and his staff went above and beyond to accommodate my daughter, myself and my handicap grandson. I had booked with another motel in the city but on our arrival after a 12 1/2 hour drive and requesting a handicap room the other motel Sleep Inn tried to put us in a room in which the shower was enclosed by glass. My grandson would not have been able to transfer safely. Yet they continued to insist it was a handicap room. My daughter called the Best Western and not only did they accommodate us they adjusted our rate to beat Sleep Inn. I can not say enough about how wonderful the service at the Best Western was. Mant thanks to Dee and his staff!!

A family trip through Columbia

BGtravelerson 30/07/2017 04:17

Very pleased with this hotel!

Pros: Clean, modern decor rooms, very nice continental breakfast (good assortment), polite/courteous staff

Cons: Outdoor access doors, dirty pool/nonfunctional jacuzzi

Would absolutely stay here again.

Extra thanks to Brenda for running a wonderful continental breakfast and keeping the area clean.

Best Western Review

davidre04on 29/07/2017 22:06

I stay there on a weekly basis.Rooms are very clean.Building is maintained very well.The staff I have met are kind & very helpful.Jenna at the front desk is friendly,helpful & always takes care of my reservations without problems.Jenna is also always quickly correcting or resolving any issues that there might be.Great place to stay.