What People are saying

Very Friendly and Extremely Helpful

DDavistraveleron 01/08/2017 22:42

Quiet and helpful. Good spot in Willamette Valley that doesn't break the bank. Rafael was very helpful and super kind. We would definitely stay here again. We had a 1st floor room but could not hear anyone upstairs or outside.

If there was another hotel in town, I'd probably stay somewhere else.

706dianeon 01/08/2017 16:33

We had a reservation for a king suite for four nights. Upon arrival late on a Wednesday night, we were given a room on the second floor, and I was very surprised that they did not have an elevator. I have a bad leg and am not supposed to climb stairs, and my husband is 75 years old. They said they did not have a room on the first floor, even though the parking lot was quite empty. I struggled up the stairs (at least the desk clerk carried my bag.) The room was nice but the bathroom fan was so loud we couldn't talk to each other when it was on. The next morning at 8:00 a.m. we asked for another room. They said they had another one and we moved in right away. I don't think someone could have checked out and the room cleaned before 8:00, so I think it was available the night before. It was a smaller room, a standard queen, and I assumed the price would go down. We were then told it was an upgrade, but they were going to let us have it at the same price. When I questioned that, they wouldn't give me a straight answer. I told them their website described the types of rooms they have, and it definitely was not an upgrade, and they didn't listen. It was also the worst room in the place - right across from the front desk, the window was next to the front door, and it was across from the ice machine. We heard everyone coming in and out and talking at the front door, and the constant running and noises of the ice machine. The second day in that room the weather got very hot and the loud air conditioner ran almost constantly. When it ran that much, there was a bad smell coming from it. We complained again, and finally we got a king suite on the first floor which was much quieter. Too bad we only got to enjoy it for one night.

On the plus side, breakfast was good. When we complained that the tub was quite slippery and I was afraid of falling when taking a shower, the manager went out and bought a bathmat for the room.

Worst stay ever

jimfT8674IXon 31/07/2017 14:35

Went for family reunion and booked two nights. Hotel made a mistake and only booked it for one night. I could not open the confirmation they sent me by email so I could not confirm the reservation was correct but assumed it was because I asked for two days they repeated the correct reservation back to me. They would not admit to their mistake and would not book us for the second night because they could get a higher price for the room than we paid from someone else and they claimed to be full. The room also had the do not disturb sign missing and the conditioner was empty.

Room was great

Pamela Son 16/07/2017 19:35

There is no elevator at the location so getting luggage upstairs was trying. The room was great.. Had an extra large corner room with lots of room and comfy beds. Breakfast was sufficient but not the usual standards of Best Western. They offered waffles, boiled eggs, yogurt, bacon assorted breads and gravy with no biscuits in sight. Would stay here again but an elevator would really be helpful.

Great hotel, perfect location

love2travel0714on 05/07/2017 19:20

This hotel is in the middle of wine country. The rooms are large and the fitness center was great. It is located within walking distance to almost anything you could want. We will stay here again for sure.