The best thing about this hotel are its employees and the owner who provide exceptional customer service. We were stranded in Clearlake, CA for 2 days as our vehicle broke down and it was a very stressful experience. This hotel helped us feel safe and comfortable during our stay.
Tim Kon 03/08/2017 17:11
This BW inn isn't up to the usual BW standards. The noise from the hotel's A/C plant is unbearable if you are (as I was) on the top floor. One of the two elevators wasn't working. Breakfast was offered a la carte at the adjoining restaurant. As a meal it was satisfactory, well-served, but an unexpected additional expense. Caveat emptor.
No Other Choices
Bakboukon 30/07/2017 07:16
Upon my arrival, I was greeted by Avril, who was definitely a shining star at this otherwise odd hotel. She was one of the best hotel staff I have encountered anywhere in my travels: warm, welcoming, helpful. This hotel is full of contradictions: it is the open-center style, where the rooms are off of walkways that surround the central, covered "courtyard", which I find delightful. It gives one the feeling of space, yet warmth, with the beams and Spanish-style chandeliers. However, the front door is dirty, yet surrounded by a beautiful tiled arch.
The elevator is downright scary, yet there are no stairs to access the upper floors. There are stairways exiting the upper floors, but they are all EXTERIOR, so that, should you go out, you have to go all the way down to the ground floor to get back in the hotel. In the central "courtyard", there is a very pretty fountain. There is a bar (with a great choice of microbrews and a pool table), and there is an expensive restaurant on premises. Apparently there is also a conference room. THERE IS NO BREAKFAST INCLUDED WITH THE ROOM.
The small pool is inside and yellowish and dingy. The rinse-off shower nearby doesn't work. The jacuzzi (outside) is cold and poorly-designed: the configuration makes the water splash up all around the edges, and while your hair gets soaked, you can't get a jet centered on your back.
The rooms are clean and updated. There is a microwave and fridge with freezer. Be careful: the fridge is very cold and will freeze some liquids.
I also have to add that there is parking on both sides of the hotel, and although they have cameras, I was nervous about leaving my car parked there given the neighborhood.
This hotel has so much potential; I hope that someone makes some small changes to bring it up to the standards of other Best Westerns, and to capitalize on its good "bones".
60th Anniversary Party
910jessemon 24/07/2017 17:23
It was a busy weekend at BW. There was a bass fishing tournament in town, and we had booked 11 rooms for our party in your banquet rm. So, the hotel was buzzing. I was very disappointed that the bar closed at 10:40 pm on Friday night. And on Saturday night it was closed before 10: pm. Also, one of the two elevators never worked, while the only other elevator frequently broke down, leaving people stranded inside. This could be a very nice facility if it were managed and organized better. The restaurant staff was excellent. Maintenance was ok. Front desk was ok.
Go somewhere else
robertpP2165RAon 24/07/2017 11:48
1) the hot tub was air jet bubbles only, NO water jets 2) one of the windows wouldn't shut properly and couldn't be locked 3) there was a broken glass pot pipe on the tile roof just outside the window 4) there was mildew/mold under the bathroom sink in the room 5) the desk/table in the corner had food stuck to it which I had to clean 6) the bartender in the lounge was rude .... HOWEVER, the chef from the restaurant was friendly and jovial, he even brought us free appetizers he was experimenting with ... deep fried twice baked potatoes ..yum