What People are saying

Integrity questionable!

N141GTwaynebon 25/06/2017 20:29

Felt ripped off from the beginning! When checking in, Becky (Asst. Mgr.) told us we reserved a King, Smoking room. When we showed her our reservation email directly from BW showing we reserved a King, Non-Smoking room, she argued with us and said none of those rooms were available. She then stated she could provide us with a HIGHER PRICED Non-Smoking room. We politely told her that we wanted a Non-Smoking room, but "not at a higher price" as it was not our fault the room we reserved was not available. She then repeated that our reservation was not correct. When I told her that I didn't care what her system shows, and that we were the customer and our price should be honored, as we had proof of our reservation, her response was "WOW" and she was visibly upset that we refused to pay more. She finally gave in and gave us a room with two queens for the same price as our original reservation. This was a 15 minute process of her arguing with us that should have been resolved within a minute of walking in. Since there were no more than 10 cars parked at the hotel when we arrived around 9:30 pm, it is hard to believe all of any room type was sold out. We honestly felt we were given an excuse that our room was not available so we would have to pay for a higher priced room to bring more revenue into the hotel. If INTEGRITY was not the case, Becky needs to be trained on appropriate customer service when handling these situations. As for the hotel, the room was clean, the shower didn't work well, and the breakfast was not great.

Clean, convenient and welcoming

kellysC8930OCon 05/06/2017 20:42

This hotel was a pleasant surprise, beginning with a warm welcome from Becky. She made sure that our room was ready for an early arrival and didn't mind the tales of the weary travelers! The room was clean, quiet and comfortable.

Always a nice stay

dreamingman60on 26/05/2017 19:04

Anytime I'm in the area, I stay here because I can count on this hotel to be a pleasant stay. I rarely experience any issues here. My only disappointment was the breakfast; they were out of eggs 2 of the 3 mornings I was there.

Great get away for the weekend.

867carolynton 27/04/2017 16:16

Great get away for the weekend. The hotel was conveniently located near all major attractions and right off the highway which made getting back on the road a faster task. The breakfast offered a variety of items to choose from.

Excellent Stay

147nancigon 25/04/2017 01:58

Clean room Great Friendly Staff. Convenient location. Clean inside and outside. There was a issue with the children in the room above us and I went to the front desk it was instantly taken care of completely professional.