What People are saying

Great experience

joshsmith102791on 16/07/2017 22:16

The staff there were courteous and pleasant to deal with when we saw them. We were in and out of most of the day but came back to a clean room which great. Nice breakfast which had a very nice selection. The location is about 45 minutes from the airport and has some beautiful hikes in the area.

Nightmare

Rolando Aon 15/07/2017 16:39

Worst experience ever! The night receptionist was a racist and singled me out as I was the only African American guest staying at the property. She required me to show ID at breakfast but didn't require the same from other guest (if she wasn't the same person that checked me in upon my arrival I may not have given to much thought to it). She then referred to me to as the "Black Guy". When I told management of this their response was she is new to the country. So I guess that's ok with management. So I guess African Americans are not welcomed at Best Western.

Great Best Western

HeatherGAzon 14/07/2017 20:34

The views are beautiful! Our room is always clean. Good breakfast. Comfy bed and great AC!! It's peaceful and good wifi. Also ggeres a little computer room you can use. Nice bar/lounge. We had a burger that was really good from there.

“The Most Outrageously Rude Staff/Owner Ever!”

Kathy Bon 13/07/2017 03:38

I spent two days at this facility for a business meeting. On the first day, the woman at the hotel desk was so shockingly rude I was stunned. Then, a woman I believe to be the franchisee or possibly the manager, came into the meeting room to follow it up with more outrageously rude behavior in front of everyone attending the meeting. And this was not an isolated incident. As the day progressed, I learned that various participants in the meeting were also met with rudeness by these same people. In all seriousness, their conduct was so stunningly inappropriate (especially in a service industry) that it can't adequately be described it in a brief comment. I'll be contacting Best Western HQ directly. Also, I can't comment on the rooms, but the conference rooms were marginal, at best.

Great customer service and friendly staff

andreafP8554BZon 09/07/2017 21:16

Clean and quiet, great customer service. Check in and out was fast and easy. Breakfast was good and plentiful. Room was clean and stocked. Perfect location for our trip to the Salt River. Will definately stay here when qe go again.