What People are saying

Lovely hotel at the end of a ten hour drive

Brigitte Kon 18/05/2017 17:24

We were on our way back from Austria to the UK and decided to stop overnight in Eschweiler. I often stay in Best Western Hotels in the UK so I knew that we would not be disappointed.
We arrived just before 21.00 and the restaurant was unfortunately shut but the Italian across the road made up for it.
The room was very clean and quiet which made for a good nights sleep. The selection of food at the Breakfast Buffet was very good. Just what we needed for our drive to Calais to get the train back to the UK.

Below average, restaurant closed, bumpy WiFI

teaki78089on 06/05/2017 18:00

I am a Best Western diamond member so I usually stay in Best Western hotels when available in my destination. The Best Western Hotel de Ville seemed to be an OK deal with 90 EUR a night including breakfast. I got room 301 which is on the highest floor next to the elevator.

What I liked
- covered parking available however no sign says this is for the Best Western hotel (had to ask) and the price of 10 EUR / night seems to be high. A sign telling you that they will charge you double when you occupy more than one spot kind of reveals the general attitude in this hotel

What I did not like
- Restaurant was closed Saturday (because of a closed group) without prenotice and also no room service available, Considering that I chose the hotel because it was advertised with restaurant on premisis this is ridiculous
- Restaurant in general closed on Sunday
- Very dated rooms with old and heavy used furniture. The clock at the wall showing all the time 5 minutes before 12 reveals the general situation here.
- WiFi available for free but a sign says that it might not be very reliable since they are in the process of updating it until end of May. Really? They need 4 weeks to update WiFi?
- Check-in was quick but very much with a lack of friendlyness. Staff in general seems to not care about their guests. I think I did not hear one single friendly word while staying there neither I saw anybody smiling.
- Breakfast is below average - ok food but nothing special.

I will stay next time again at the Best Western Regency in Aachen downtown - it is maybe 20 EUR more expensive but so much more of the quality of accomodation I expect from a Best Western hotel.

Great hotel at 15 km from Aachen centre

Rudi Bon 18/12/2016 21:27

Just great. Nice large rooms, very clean at an affordable price. Excellent breakfast (available on Sundays until 12pm). Hotel also has an underground parking. Good location to visit Aachen, Koln or Monschau. Try it you won't be disappointed!

Great service

Raimon Fon 09/11/2016 17:48

Big rooms. Clean place. Great service. The breakfast is top. I do really recommend. Very polite and professional service. They agreed on providing us rooms very late with no problems and anyways with solutions.

Nice hotel

loihuicon 30/10/2016 15:48

Value for money. Staff is helpful. Close to shopping centre and many restaurant nearby. Breakfast is good and tasty. Disadvantage is wifi internet is out of order during my stay. Stayed 6 night only first night had wifi although it is slow.