What People are saying

Great stay

Holidaytime40on 25/07/2017 22:12

We stayed at this hotel for a week and I could not fault the service and the staff. They could not do enough for us. The hotel is centrally located to everything we needed in Aachen and close to the bus station which we used each day to get us to our event. It was a 2 minute walk to the supermarket and 5 minutes walk to the old town for nice restaurants.

Our room was very good and clean and beds were comfortable with a large bathroom. This hotel is a typical city hotel and suited our purpose as we were only at the hotel to sleep. There is no restaurant at the hotel but there are plenty within walking distance close by. The breakfast was excellent with lots of choice.

We found the staff so helpful and friendly and definately would stay at this hotel again.

Dirty old hotel

Bossofnothingon 25/05/2017 23:31

This hotel claims four stars. Maybe if Aachen would be situated in Ghana that would be realistic.

Room smell dirty and bathroom is worn down and really really dirty.

Don't go here. There are better hotels in Aachen at this price. Overpriced and out of date.

Nice hotel - parking in the garage below the hotel is a challenge

teaki78089on 12/04/2017 10:41

The Best Western Hotel Regence in Aachen is located very centrally - the hotel shows its age in many places but in my opinion not really negatively. The room decor is just lovely.

What I liked
- Very friendly check-in. Communication in general is above standard.
- Quiet rooms
- Good and quick WiFi
- Great breakfast
- Option to include Minibar in room price
- Clean
- Cozy beds

What I did not like
- There is a garage with 5 parking places beneath the hotel. Before you enter be aware that this garage is very narrow with a very steep angel access. Only drive in there if you are a very experienced driver in a small car. We warned!
- No real restaurant on premises

Be also aware to check first which of the Best Western hotels you have booked because they are not far from each other on the same street.

Excellent stay

wendy Pon 25/12/2016 14:23

Service was excellent: We asked for a double room with extra bed for our son, and received at the normal cost of an extra bed: a double room (with sauna in het bathroom, yes, room 506), with a connecting door to a single room with kitchenette and a sitting corner ! And at the back of the hotel, as requested, to have a quiet stay, away from the noise of the street and busstation.
We had reserved a parking space in the parking garage of the hotel, this was in a street at the back of the hotel, just 5 minutes away: excellent ! And only for 9 EUR extra.
Breakfast was very good, also the service there: the breakfast-lady brought us coffee even before we even asked, and she offered our son hot chocolate. When our coffee was finished, she brought new coffee, again, even before we asked ! Breakfast was also very good, with lots of choice.
Location is super: directly near shops, Christmas market, etc....
We had an excellent stay and would definitely return. We even recommend the hotel to family and friends.

Great location for visiting Christmas Market

hissingviperon 20/12/2016 13:54

This hotel is next to the bus station and 500 metres from the main shopping area of Aachen. Fantastic breakfast buffet and the staff could not of been nicer.

The rooms are compact but plenty big enough for a 2 night stay. If you are looking for super deluxe then pay for the Mecure Hotel next door but if you just want a base for being out and about in Aachen on a budget then this is the place to stay!

Hotel is 600 metres from very pretty Christmas Market dotted all around the cathedral - busy but eary to move around and see the stalls.