What People are saying

Staff is uncaring and unaccommodating

Brooklynworldvoyageron 06/08/2017 18:50

Suite bed unmade with no knowledge of their "policy." Nothing was done to fix the problem or make it better. I was traveling to my mom's funeral with another couple and got a suite to stay together. The pull out bed was unmade and when I called the front desk was met with

Nice hotel

Daddyo1947on 02/08/2017 14:46

This hotel was great. It was clean, the rooms were new, the bed comfortable, the staff was friendly, it had a good breakfast and check-in and check-out were fast. The price was fair and I would stay here again.

Great Stay

danieljQ9259FMon 31/07/2017 15:33

I had a really nice stay. My family and I stayed for a week and have no complaints. The night front desk agent was very pleasant and helpful. The room was affordable and nice in size. The hotel is clean and updated. The housekeeping attended to my room every day and really did a fantastic job; beds were made each morning, bathroom was cleaned with fresh towel, and the room was vacuumed and dusted. I enjoyed my stay so much I decided to enroll in the rewards program. I look forward to staying at more Best Westerns.

Cutting Corners is a Bad Strategy

rbeck_isdon 30/07/2017 15:57

This hotel isn't terrible for its category. It's clean enough and the price is generally fair. However, a few issues were encountered that bothered me and might bother others.

First, as other reviewers have mentioned, they appear to turn off the AC in unoccupied rooms. This leads to a hot and humid arrival for guests. This may also lead to the dank odor in both the rooms and the hallway.

Second, the towels and sheets don't appear to be washed in hot water, bleach, or quality detergent. All were gray and not crisp.

Third, they have the TV/DirectTV in the gym wired so that it powers off when the light is turned off (and it turns off automatically after 10-15 minutes of non-activity in the gym). This means that the DirectTV has to power up and get a signal before you can watch TV during your workout. This process can take 10 or more minutes.

Fourth, our room's door did not automatically shut as most hotel room doors do when you leave a room. Surely the maid service has informed the management by now (?).

These may be little things to some, but they add up. My advice to management is to stop trying to cut corners for small savings. You're in the hospitality industry and your guests' quality of stay is what will bring you a better reputation and profitability.

Final note: I noticed Best Western awarded this hotel several quality awards over the years. If this hotel is representative of Best Western's standards, I should probably avoid staying at this corporation's franchises.

Good overall..

ftblchic76on 28/07/2017 22:10

FYI: You pull into a gas station and drive back to the hotel. Check-in was fast. The gal wasn't familiar with our CLC card, but it was fixed! The room was already open when we got to the door. The room was very spacious. Nice finishings. 2 beds, both comfy. Linens were clean and had no stains. Coverlet was thin, needed extra blanket. Figured out why door was open....room needed towels....(told at check out they had new towels and were washing them. They apologized for not stocking the room.) Not a big deal, we were there for only one night. The bathroom was clean and had a nice large vanity. The bedside table was missed as was the lamp. The table has fingerprints and sticky stuff and the lamp has a large cobweb going from it to the ceiling. So, housekeeping missed a few things. We travel with cleaning wipes, done. WiFi was spotty. Had a hard time connecting and/or staying connected. TV was a good size for the room and had a nice channel line-up. There was a small fridge and microwave as well. Parking for workers would be tight when full.

Overall a nice place. We would stay again!