What People are saying

It's unfortunate, but this could have been a better review

sophiapetrilloon 05/08/2017 21:22

My sister and I stayed for three nights. Overall, we were satisfied, however, on the last night when I had to go back out to my car later in the evening, and although there was something we thought strange in the parking lot, we ignored it. Upon going back in, we noticed that the card/key opened the outside door while the red light was still on. I inspected and found the door to not be closing and noticed a small pile of little rocks were put under the door to keep it from locking. I removed them, secured the door, and reported it to the front desk and was told that someone probably had stones in their shoes which I knew was not a possibility (these were large stones). He checked the door which I already locked. After about 20 minutes we went back out to that door and found it to be open again with more stones wedged under, so we reported it again. This time we were told it was probably someone out there smoking. When we checked out the next morning, we mentioned it to the morning person at the desk. He didn't seem to really care, said they couldn't keep track of people coming in and out, and they were just responsible to make sure we felt secure in our room, which we did. However, it would be nice to feel secure in the hallway just before midnight knowing that outside doors are locked. Even if staff planned to do nothing about the problem, it would seem it could have been handled better. I've never had this happen in another Best Western or other hotel. It's hard to know what was going on in the parking lot and who was coming in and why, but would think staff would have some concern about why that was happening. It seemed that possibly it was something they were aware of and just didn't care.

Poor customer service from Manager

Todd Kon 05/08/2017 16:14

Management has no concern for guest's beds and makes no effort to attempt to redress issues.

The sole courtesy extended was a phone call however it was clear from the outset that he had no intend to resolve the issue.

Great place to stay in Saranac Lake

695kennethron 02/08/2017 10:46

Great value, dependable amenities, helpful staff has a very good restaurant for breakfast and luncy excellent location rooms have a refrigerator and Keurig coffee maker which is very useful Best Western is a very reliable brand

Iron Man Event rates go up

Chinook97on 27/07/2017 02:53

Rates went up for Iron Man contest but didn't go down that evening after contest was over. Hotel was clean and the service was warm and friendly. The night staff did there best.
If I knew others motels were around I guess I would stayed some wear else. Not from the area we try to book as we are on the road.

Not clean and old

rt203on 23/07/2017 03:38

The hotel is much different than the pictures. You should be prepared for not getting what you expected.
The hotel is old and needs to be renovated. The rooms we're not clean, bathroom was dirty to the extent we decided to use our flip flops just like camp.
We had a couple of filthy towels.
In addition, there is no breakfast and the hotel offers a restaurant across the parking lot, which I think is managed by the same owners.

We only wanted to get away as soon as possible.