Best Western Palm Hotel

What People are saying

Sara

Saradfunk on 19/11/2017 13:55

Stayed here with my husband as we were attending a show in Hammersmith. Parking could be an issue but we managed to get a spot at the front of the hotel. Staff very polite and helpful. Got upgraded to a family room which was really clean and comfortable, huge comfy bed.😊 bathroom quite small very clean but had a really strange smell we assumed it was the drains smelt more like boiled cabbage not pleasant and needs attention asap.. Little far out from the centre got a taxi to Leicester Square which was £20 and tubed the rest... Booked the breakfast which was £10pp very average had a lot better.. no toaster in restaurant they bring it out to you could if done with being more toasted for my liking.. also breakfast was luke warm I like mine piping hot.. sausages were good though. Overall a decent stay think I'll stay closer to the centre next time and they really need to address that smell - not good. 😐 good value for the money we paid £71 excluding breakfast.

M

Mariam Ageeb T on 18/11/2017 16:52

Worst hotel to stay at
We arrived late to hotel we went to the room and then tried to use bathroom which was for handicapped that’s not suitable for our use and dangerous for one year old baby so we talk to reception and they said we are fully booked!!!.
We booked and paid from a long time???
Then they offered another room and it was like a prison but we realized after we stayed because we were tired. Firstly, the air conditioner is not working so it was very hot in addition it was raining outside and very noisy so we cannot open the window. Secondly,internal telephone line also is not working .the most funny thing is that when i went to talk to reception at 5 am they said we know but we fully booked.
To be fair,the manager was sorry and finally we went to nice room and breakfast was fine.

3 Star at best

martinsidcup on 17/11/2017 09:55

Luckily I was only staying one night. I was in room 102 which was right at the end of a very gloomy and smelly corridor. The smell was lingering a bit in the room.
The room overlooked the car park and there was constant noise up till 11pm. The free WiFi was slow and intermittent.
I awoke in the night as the room was so cold and could not get the air con to heat it up.
Breakfast was very average with most of the food being Luke warm. There was not o lot of choice for the hot(sic) buffet. What I assumed was scrambled egg was a yellowish grey rubbery looking affair. I had to ask for fried eggs. Th toast looked like it had only been waved in front of the toaster as it was more like warm bread.
On the plus side most of the staff were helpful and friendly.

Stay

timberwolve89 on 16/11/2017 01:31

good stay. Excellent service. Will recommend to Friends. All the basic stuff is there. Shower room is good. Food at the restaurant is a great standard and quality. Staff and customer service is at the highest quality.

Works very well for us

RazzyBthefirst on 11/11/2017 11:44

Having used many hotels over the years this is now a regular stay, especially now that it's such hard work to get a reasonably priced train fare into central London. This is an ideal hotel if you're using your car from the North. The Palm is outside the congestion zone, a short distance from the M1 and there's a small free car park.

The rooms are clean and breakfast is good. The bar isn't up to much but the service throughout the hotel is excellent.

The hotel is on a busy dual carriageway but the good thing is that you can get a bus into London from a stop that's just a short walk away. The alternative is to walk, a little uphill to Golders Green station or take a cab and get the Tube.

The hotel sometimes has functions at the weekend so there's a bit of loud music but I don't think it goes on past midnight and it's never been a problem for us.