What People are saying

Excellent hotel

tinagQ7184NKon 05/08/2017 13:50

Very friendly and accommodating staff. Clean and quiet room with a very satisfying breakfast. Nice updated exercise equipment room and although we didn't take advantage of the outdoor pool it looked very inviting.

The hetel was fine. The staff? Not so much...

Dukesteron 04/08/2017 17:53

This is a typical Best Western, albeit without an elevator. My only complaint was the attitude of the woman, Michelle, working the front desk. First, she was on the phone when we arrived and let us stand there for 3 minutes waiting for her to get off. She then gave us our room on the second floor, and when I asked where the elevator was she informed us "they didn't have one and it said so on the website." I then asked if there were any rooms available on the first floor, to which she replied "You didn't request one when you made the reservation." I then asked if she could move us to the first floor, to which she responded "I ain't doin' that, I've already been written up twice for stuff like that." I gave up and hauled our stuff up the stairs. The room, breakfast, etc., was unmemorable.

Missed the mark

mishabrion 31/07/2017 19:08

We booked this hotel as we frequent the BW chain often. We got a suite, as we were traveling with children and my mother-in-law. The a/c in the room was working but not fully functional. It stated it was set to 60 degrees but that was not the case. It was pretty warm with it going at full blast. In addition, the king bed in an adjoining room did not have any a/c, which they are aware of since there was a box fan in the room. That fan saved us from roasting that night. You couldn't shut the door for privacy due to the temperature issues. The king bed had to be the worst bed I have ever experienced. I don't mind a firm bed, but this was like sleeping on a brick! The rest of the room and beds were fine. We didn't complain as the place was sold out, and we knew they couldn't fix anything in the time we were there.
The breakfast was the real star here. Great selections with lots of variety, and the attendant was on top of everything keeping it clean and stocked.

Best Western Pendleton

williamgY1624TYon 31/07/2017 17:27

Excellent hotel. Room, food, service, and amenities were all first class. I wasn't happy about the Room Tax, but that's on the State of Oregon, not the hotel. If I come back to Pendleton, I will definitely stay at the Best Western there.

Pleasantly surprised!

gregandlu2017on 26/07/2017 16:52

Traveling from SLC, UT to Oregon coast w/4 kids, & stopped in Pendleton for the night. Booked about 2 hours before arrival and was pleasantly surprised to find 2-room suite big enough for all 6 of us--hubby and I in bedroom (king bed) & kids in main room (2 kids in each queen bed). (Not many hotel options in that area for family of 6 to be in same suite.) Everything was a little older, but clean and well taken care of. Outdoor pool was small but refreshing--kids loved it. Staff was very friendly/helpful on phone and in person. Bonus surprise--soup, cookies & milk were served in evening. Beds were comfy with enough comfy pillows. Breakfast was great and had more options than I expected. Easy location right off I-84; easy express check-out. Fridge & microwave; bathroom w/sink inside, plus extra sink outside bathroom. The only down side was no a/c in our bedroom (there was in main area of suite), but fan was provided and that was sufficient. Great hotel, and will definitely stay there again next time we pass through. Picked this one after looking at reviews for all the hotels in Pendleton, La Grande and Baker City, Oregon. We were not disappointed!