Bistro has great selection of different fares. Breakfast was very good. Hotel was very well kept and staff courteous and helpful. Would definitely recommend it to friends and family. Can't go wrong for the pric
My 2nd Wow review this year for Customer Service!
TheDons_10on 04/08/2017 23:58
I called to book my favorite room but, by mistake got another room. But, Annaire was at the desk and worked her great customer service skills like she had a previous stay. The Inn was booked full but, she gave me a discount and made sure I was in a better room the next night. Now, if it was just me but, no it was others. An elderly couple who couldn't do stairs were moved too. I have never stayed at a Best Western where every person I met was engaging, kind and wanted me to have a wonderful stay. The housekeepers, maintenance men even one personally introduced himself named "Tony" and told me I hope your having a nice stay with us and seemed very happy with his job and proud of where he worked! The management must be doing something right to have quality employees who care about their guests and are going out of their way treating them well. I will be returning here again soon for a 4th time this year and looking forward to my stay. Wonderful treat in Florence!
Sandra Ton 04/08/2017 21:24
Kim and Teri did a great job cleaning our room. We stayed 3 nights and it was so nice to have a clean fresh room each night. I prefer the updated rooms with the laminent wood floors vs the old carpet. Breakfast was great! The ladies that make scrambled eggs or omelette made to order was so good.
Very mixed feelings
cowboydannoon 04/08/2017 08:18
Great view but not worth the price. I think we paid $50 for the room and $150 for the view!! Facility is becoming dated and in need of fixing. Most important thing is you must call them ahead if you cannot go up or down stairs, no elavator to the rooms. Don't take showers during peak period as hot water will be in short supply. According to one of their staff, the hot tub does not jet bUT just circulate the hot water! ! NOT!! The front desk were all superb!! Especially a young lady named Danielle (I know wrong spelling!!), she went out of her ways to help. Breakfast would have been so so if it was not for the cook to order egg section which made this BW unique. Our room attendant Kitty was very thorough as was room maintenence when we had a couple of issues. Overall, good was great and not so good was very bad.
Great view, handy stopover
Robert Don 02/08/2017 22:46
Looking over the river, the hotel is stretched along the bank, so rooms are a walk away from reception , up or down external wooden steps- bit confusing to find from the rather random instructions issued at reception. Reception itself rather offish seemed we disturbed some important task, but begrudgingly efficient. Modest room with a view of the river obscured by foliage, good bathroom, comfy beds and clean . Wi fi a little patchy- probably better in the upper rooms? Ate in the bistro, pleasant enough place, and server efficient if a little dour. Food was basic but good - and arrived promptly. We appeared to overstay our welcome, and were denied pudding as the kitchen closed before we could order- I guess it was a quiet night. Good nights sleep even though the hotel seemed busy. Breakfast in a very pleasant dining room with a view, a disappointing offering of fruit, but plenty of bread, cake, Celtics and a waffle machine! Plenty of staff milling around the place, so tables cleared efficiently and the chefs cooked up great eggs- once I had grasped the ordering process that involves completing an order form. Overall a good, comfortable stay despite the unusual layout. Ask for a room on the upper floor if you can manage stairs!