A nice Hotel but needs an update to their aircons.
GN&YSon 25/07/2017 20:47
The Pioneer Inn in Laihaina Maui is in a great location and the room was ok and the service in the Hotel was good. The major problem we had was with the very old air con. It was noisey and rattled which made sleeping at night in 30C temps very difficult.. The AC had obviously not been serviced in ages as the filter were blocked up as well. Apart from that problem the hotel is in a great position and the restaurant and the service were excellent. We would stay there agin if they replaced their AC's with modern quiet units.
Brilliant Pioneer Inn
on 25/07/2017 03:00
I stayed at the Pioneer Inn in May this year with my elderly mother & it was the highlight of our Hawaiian holiday. This atmospheric inn is in the best position-between the harbour and the main street. The balcony was stunning, overlooking the busyness of the street, but close the doors & the room was silent. The room and bathroom were fantastic. The courtyard was a lovely haven, there was a brilliant show about Mark Twain in the courtyard when we were there-so enjoyable! The hotel has a bar & grill restaurant which we put to much use. The hotel was the perfect place for us to stay- within walking distance of restaurants, museums & everything else. Katherine on the front desk was delightful- there were no limits on her desire to help in any way she could- what a treasure! Mark too was great, helping with bags up the stairs & generally looking after us. I would recommend the delightful Pioneer Inn to anyone!
nathann542on 22/07/2017 04:12
Good location and friendly staff. Check-In and Check-Out easy. Restaurant on property. Shops and restaurants are within easy walking distance on Front Street along the waterfront. Art and craft fair at Banyan Park is right across the street.
Lovely historic hotel with truly wonderful staff and service
John Hon 20/07/2017 00:48
We spent 9 days over Christmas 2016 at the Pioneer Inn and were thoroughly delighted with our choice. The property offers simple, traditional charm and comfort without the cost (and admittedly fancier amenities) of the high-end resorts elsewhere on Maui. The rooms are extremely clean and well-kept, and the bed was most comfortable. Also, despite the hotel's age, the bathroom and all fixtures were modern and upgraded.
We also valued it's central location in Lahaina that puts you within walking distance of the boat tours, shopping and restaurants the town has to offer. Speaking of restaurants, the Pioneer Grill attached to the hotel is very good and is better priced than similar places around town.
Most notable of all (for us, at least) was the consistently wonderful customer service! Every person at the front desk, in the restaurant, or on the grounds was extremely helpful and friendly. A special shout-out to Katherine who went above and beyond to make our visit special and memorable.
A few tips: - You can sign out towels and guide books from the front desk. Really helpful information! - The property does not have an elevator to the second floor where the guest rooms are located, so this is likely not a preferable hotel for disabled guests or those who have difficulty with stairs. - Hotel guests get 10% off at the restaurant but you need to get a card/coupon from the front desk each time. - Lock boxes are also available at the front desk. There are no personal safes in the rooms.
JDL12424on 18/07/2017 14:19
Off a cruise ship in 2006 I had discovered the Pioneer Inn and was intrigued. A trip back to the islands gave me the opportunity to spend a few days in Lahaina so it was an easy choice of hotels. We were not disappointed. This is a historic hotel, it does not have the modern glass and chrome look nor is it walking distance to the beach. It is simple, basic and quiet. Reservations and check-in were painless and efficient, we were early and we could store our luggage while we wandered town.. The parking lot is not right out front requiring a short walk to your car. There are no elevators, our second floor room required the bag drag up the stairs. Reviews had said that the rooms facing Front Street were noisy so I was a initially a bit dismayed at our end room overlooking the street. We had the bonus of having an extra portion of the ample front porch assigned to the end room with a table and rocking chairs, a great place to enjoy morning coffee and watch the town wake up. Our room seemed to be the only one whose view wasn't hampered by the trees out front and could benefit from the morning sun and had a shady spot. The only noise I noticed was the morning trash removal and even that wasn't a problem. Afternoons and evenings were warm. The room had a ceiling fan and a great air conditioner. Having lived in Hawaii many years ago I know that no place, and especially an older wooden structure, is free from six-legged residents no matter how clean and well kept. We had only one visitor to evict during our stay, they apparently have the bug problems well under control. The Pioneer Inn is highly recommended for a stay in Lahaina. It is close to the restaurants and shops of the town and had the feeling of old Hawaii that you cannot get at the newer resorts.