Best Western Plus Augusta Civic Center Inn

What People are saying

Charlieephillips

Charlie Pon 08/06/2017 19:04

I love staying at Best Western in Augusta, because of the excellent customer service from Sondra, Katie & Kathy. Kathy takes great care of me each time I'm there. All the staff at this property go out of their way for all guests.

Great Hotel

Barbara Don 04/06/2017 16:05

Good service at front desk and staff very friendly. Room were clean, stock and had two mints. Breakfast was great and had big select of food. Staff was cleaning and stock all the time well we were eating. Good place to stay and lots of parking space. Not hard to find the Hotel.

Kind of disappointed for a Best Western

stevebeans78on 30/05/2017 05:11

I've stayed at quite a few different Best Westerns when I need to stay at a hotel, so I felt pretty confident when I booked this one but was a tad disappointed in the experience.

I'm going to jump right into the pros and cons..

Pros:
- The front staff was super friendly and helpful. I was woken up at 4am from loud neighbors and called the front staff who actually went to the room to listen and confirm, then called them. I mention going to the room because she could have ignored me entirely, or she could have been rude and rang random room numbers. She took the effort to confirm and took care of it. Also, the day person was also extremely friend (Katie I think her name was)
- Standard clean room like expected
- The lady running the breakfast area was all over the place making sure everything was full at all times.

Cons
- Kind of limited options for the continental breakfast. No scrambled eggs was a first. Minor nit pick though. Very small con
- Room had a funky smell. Both my wife and I noticed it as soon as we went in, but it was 11pm when we finally entered the room and I didn't want to ask to switch. I hoped the smell would go away with the fan running but it didn't. I didn't bring this up to the front, so I do not have a reply how they would have handled it
- Loud neighbors. As I mentioned above, being woken up at 4am sucked. The front desk girl took care of it, but sucked that I heard them at all. Walls were pretty thin since they didn't really seem like they were yelling. Just talking fairly loud.
- No asprin anywhere! Another very minor gripe. I had a headache and they didn't sell asprin anywhere. Luckily the girl mentioned above (Katie) actually had some.

Overall it wasn't a great experience but not a bad one. Most of my issues were minor, and when I did bring it up with the front they took care of it. They also can't really control how loud people will be, so it's not a knock on the hotel, but it does seem like they have thin walls.

Would I stay again? Probably, but I would check the room out first to make sure no weird smell

Nice place

Rich Jon 29/05/2017 12:24

This was a nice place to stay, the staff was courteous,the room was very nice and the breakfast was good as well. The location worked for us as we were travelling around Maine. The woman at the front desk recommended a great place to eat and directions to get there.

Could have done better.

Y5711VYdennishon 27/05/2017 17:20

I made my reservation almost 2 months in advance. I was very surprised after driving 10 hours and re-confirming my registration on the way (I responded to a text or email sent to me while travelling) only to have the young lady tell me there were no rooms (at first). She corrected herself, told me I asked for a smoking room (I am allergic, never smoked) and was eventually provided a room with beds too small for us (I reserved a king sized bed for a reason). I was still a bit miffed at my 2 day stay in an inadequate room, especially with the price I paid. Also, the bathtub drain was clogged and no-one responded to my requests the entire stay. That tub would collect water before we could step into the tub. Disgusting. Oh, and don't forget your toothbrush...the free ones they give you will leave you with a mouth full of bristles!