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Best Western Plus Bass Hotel & Suites

1949 Village Dr,Leeds,AL,United States of America
Check in 15:00
Check Out 15:00
Property needs serious management/operations review. happycrabbs on 14/08/2017 01:03 152 Reviews

- Corporate/Transient - Limited Service year Built - 2006 Year Remodeled - 9999 additional Property Description - The Best Western Plus Bass Hotel And Suites Is A New Hotel Built In 2006 Which Offers A Pleasant Decor That Was Desi

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1949 Village Dr,Leeds,AL,United States of America

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Best Western Plus Bass Hotel & Suites

1949 Village Dr,Leeds,AL,United States of America 152 Reviews
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Hotel Details

Best Western Plus Bass Hotel & Suites

1949 Village Dr,Leeds,AL,United States of America 3 Star Hotel
Check in 15:00
Check Out 15:00

GENERAL

- Corporate/Transient - Limited Service year Built - 2006 Year Remodeled - 9999 additional Property Description - The Best Western Plus Bass Hotel And Suites Is A New Hotel Built In 2006 Which Offers A Pleasant Decor That Was Desi

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Best Western Plus Bass Hotel & Suites

Hotel Location

Best Western Plus Bass Hotel & Suites

1949 Village Dr,Leeds,AL,United States of America
Ranked
#2 of 5 hotels in Leeds
Overall Rating 4Rating from 152 reviews
Rating Summary LocationSleep QualityRoomsServiceValueCleanliness
Traveller Type business(25) couples(34) solo(14) family(60) friends(18)

What People are saying

Property needs serious management/operations review.

happycrabbson 14/08/2017 01:03

I served 29 years in the military, so have stayed in many hotels across the country. My wife and I reserved a standard room on Sunday night. When we checked in the representative was very polite and helpful. The problems began when we looked at the first room, #315; it had a 3' x 4' section of ceiling over the bed that had been water soaked with some repair, but looked like it was about to fall down. I notified the front desk, so we switched to #215, but this room had what appeared to be black mold was on the ceiling in the shower and the gap between the tub and granite wall piece was very dirty, so dirty I took the key card and scraped off a large portion and left it on the tub, also the security hasp was falling off the door frame. I called the front desk again and requested a different room which the representative was helpful. She said she was going to call her manager, "Delane", who said we could switch to an upgraded room. The representative and I looked at two different rooms, the first, #303 had the toilet seat falling off, so we went on to #305. After checking it over, we accepted the room for our one night stay.

Besides the multiple room problems, the elevator was not working properly and the hallway a/c unit was not working, allowing the hallway temperature up near 90 degrees. We wanted to use the swim pool and hot tub, but the pool had large clumps of hair floating in it with quite a lot of dirt on the bottom. The hot tub had hair around the edges of the tiles side.

I was told that the Best Western Regional Management had just completed an inspection of the property the previous week, but they obviously missed many items. Upon checking out, I told the manager to feel free to have the Regional/District Managers contact me for additional informaton.

1st time in Alabama

Allyson Von 13/08/2017 17:37

Traveling Cross Country with the family. The hotel was very clean. Friendly, kind, & resourceful staff. Comfortable beds.. Pool area and fitness room were clean.. and not crowded.
Right off I 40 West. Perfect location..

Excellent experience

Julez Gon 31/07/2017 15:37

The desk manager was by himself when we called. You could tell he was being pulled in different directions but he maintained an awesome level of professionalism. His name is Angelo and he exemplifies customer service. When we arrived he was as kind in person as he was on the phone. He was still by himself but managed to make check in extremely easy and fast. The hotel was spotless and everything worked well. The lady cooking breakfast was overwhelmed by the number of people eating but she somehow managed to keep up and provide great customer interaction and service. Great place and great staff!

Disappointing

kimcofon 30/07/2017 14:01

Room smelled good when we walked in but it wasn't as clean as we would've liked. Stains on the runner on the bed spread, hairs on the sheets, stains on the lamp and the towels. Pulled out the sleeper sofa to put the sheets on it (have to ask the front desk for them), to find housekeeping hadn't even taken the sheets off from the previous occupant and there were dirty towels in there too. Check in was nice, the employee was really nice. Overall disappointing stay after a long day driving.

good night sleep

rayt405on 25/07/2017 16:38

room had a great air unit was able to have the room very cool for a great night sleep, this is all I look for in a room plus it was very quite even though it was next to the interstate. highly recommend a stay here