I attended an arbitration held at this hotel and stayed the night before. The room was fine and of ample size. The conference room facility was large, although it was in the basement of the hotel along with the gym, the pool, and the laundry. Breakfast is included at this hotel but I would not recommend it. I had cereal which was mis-labeled as a different brand from what I believed i was getting. The eggs seemed to be processed or frozen. In my room the air conditioning was a little deceptive as the wall unit instructed the user to use the wall control. Nothing worked. When I called the front desk I was instructed to utilize the unit's controls even though the instructions say not to use them. I would recommend that each room with that issue should be marked better. It appears that this hotel may be the best in the area.
More than you would expect
Wayne Kon 16/08/2017 09:55
Not sure that I want to share how my family and I appreciate this hotel. This BW is not your Ritz Carlton and some of the decor is dated - but I was told it's being updated. HOWEVER - its kept really clean... in a safe area and you really do get 5 star treatment with customer service excellence.
V9783ILgeorgebon 15/08/2017 00:32
This was an overnight trip to attend a Wedding at the home of a family member. To book it was quick and simple. The hotel was clean inside and out! The room was like new and spacious. The room came with free breakfast which was fantastic--everything was fresh and hot --and no waiting around for the staff to refill anything. The staff never got in the way when it came to Ge ting your food--the same staff was polite and courteous to the guest. The only downside was the strong smell of chlorine throughout the first floor and in the elevators from the pool on the lower level. We did not have the opportunity to eat at the new restaurant that was recommended by the staff and who dies the room service orders --maybe next time.
COUPLE OF TWEAKS AND THE PLACE IS A 4 STAR
Carln0130on 14/08/2017 18:24
Pros: Professional and courteous staff. House Keeping is on top of keeping the rooms clean. Affordable. Visually appealing. Cons: The guest rooms are getting run down and have several minor issues that tend to add up. Hire or expand the handy man staff. The breakfast buffet is hideous. Our group of 20+ ended up going down the road for breakfast to get better food. Frozen Egg paddies that are thawed out? No thanks. No Bacon? No thanks. Up the quality of this offering and get a cook on duty to handle this process. Currently it comes off cheap and what you get does not hit the spot........at all. Those two cons get addressed and the place is a good solid 4 star rating.
A Wonderful Experience
D2500ORcharleslon 14/08/2017 10:02
We had a wonderful experience. The breakfast buffet was above average. The pool and hot tub were well used by us. The grounds were manicured and provided a a pleasant space to relax, read and stroll. If at all possible, we WILL use Best Western for our future vacations and break-away-experiences.