This was our fourth year to stay at this hotel. The first three were great. Rooms were clean and fully supplied. They even baked cookies in the afternoon!. This year not so good. When we checked in the desk clerk never greeted us. We were traveling with another couple. When we got to our room it was not clean. Went back downstairs and was given another room. The room had only 2 bath towels, 2 hand towels and 2 wash clothes. No shampoo. We were told later that they were out of shampoo. We travel a lot and I have never been in a hotel room that did not have a quest directory in the room. This one did not this trip. Breakfast was okay, problem with waffle machine. We went back to our room to gather our luggage and check out. As we got off of the elevator in the lobby, the maintenance man was mopping the floors. There was literally water on the floor and no way to go around it to get to desk or front doors. My wife slipped and went down injuring her hip badly. The maintenance man finally came over and helped me get my wife up. I got her over to a seat. The desk clerk never came out from behind the desk. She finally did asked if we wanted her to call 911. We got her in the car and took her to hospital. Hip not broken, but 4 weeks later she is still on walker and having to do physical therapy. HER insurance has paid for everything. WE HAVE MADE A COMPLAINT TO BEST WESTERN CORPORATE,BUT THE HOTEL WILL NOT EVEN RESPOND TO US. Ruined our vacation and our friends and THE REST OF OUR SUMMER and we cannot even get an I'M SORRY.
Housekeeping staff did an excellent job!
Sandra Mon 03/08/2017 05:07
When I was given my room it was clean and comfortable. Throughout my entire 7 night stay the housekeeping staff did an excellent job of keeping my room the same way it was when I checked in! I spent days visiting my mom in a nursing home close by and always came back to a clean room, bed made, clean towels. They were all very friendly too!
ryany128on 31/07/2017 16:34
Very nice hotel. Our room was very clean and the beds were comfortable. Everyone on staff was very kind and helpful. They made sure our points were added to our Best Western rewards. They even offered us free bottled water. The breakfast was fine. We enjoyed the blue berry waffles. We will be back.
Linda Hon 18/07/2017 20:41
The pool area needs a update. The tiles were slipper, broken. The pool is indoors and was cold the heating system was not working proper. There were no towels in the area to use. The hot tube was as cold as the pool. Made it hard for the kids to enjoy and the adults would not get in.
crystalw491on 18/07/2017 19:20
We had a great time staying at best western in horn lake MS.... . the price was a little high on the weekend, but other than that it was great... the staff was very helpful with all our needs. thank you