BEST WESTERN PLUS Hartford Lodge

What People are saying

Excellent Stay!

Robert Don 06/06/2017 16:26

Overall very well designed hotel layout. Pool is a separate building so there is some privacy that is nice so you don't feel like you're being "watched" . Breakfast was made to order by a chef. Rooms were very quiet.

Great place to stay

Michael Ion 06/06/2017 15:48

Great place after a long 6 hours of driving. We were ready to stop and this was the perfect location. We were unable to take advantage of the pool and spa, next time will try to get there earlier. They take very good care of this facility.

Very nice stay

193katelingon 05/06/2017 16:42

we only stayed one night but check in was quick and easy. room was clean. fitness center was in a room upstairs-got the job done. we didn't have time to check out the pool. very good breakfast. slept very well in the king bed. would stay here again.

A Nice Place, but.....

Jimmie Ron 30/05/2017 19:23

I am a Best Western Platinum member and love Best Westerns. They are pretty consistent in quality and generally pet friendly. This one was no exception. Good facilities, nice beds and fast Wi-fi. Off the freeway so not much noise. Nice place for the pet area. The breakfast each morning offered a cooked to order meal, giving you eggs or omelets to order OR pancakes with choice of potatoes, bacon or sausage. The rest was ala cart (toast, waffles, biscuits, gravy, etc). When we checked in I confirmed the rate, received it in writing and went to our room. We stayed there two nights, enjoying the local area. The last night we noticed a large bubble forming on the ceiling under the paint. We were on the first floor with one room above us. This was about 10:30 pm. Liquid was dripping out of the bubble, which was growing larger, onto the bed. I went to the office and notified the night clerk who sprang into action to make phone calls. I asked her if we should pack our things to prepare to move and she said she didn't think so. I went back to the room. About ten min later the desk clerk showed up with a bucket and towels. My wife again asked if we should pack up to move. The clerk again said she did not think so. I told her I was not going to sleep in that room with water dripping in a bucket not knowing if the ceiling was going to fall on us. At that point her phone rang and she left the room. She returned a few min later with a luggage cart. Said they just had a cancellation and was moving us to a new room, which they did. When I checked out the next morning I noticed my bill was higher than the quoted cost of which I had a printed confirmation. The desk clerk looked into the computer and saw that the "manager" had changed the rate higher to take into account a rate change from Friday to Saturday night. He also made the comment the the customer (me) was not informed of the rate change. I told the clerk I was not going to pay the higher rate because I had the rates in writing and was never notified. He said he would have the day manager fix it when she came in. Taking him at his word we left. A couple of hours later my wife received a call telling her the price issue was reverted back to the quoted price. While I appreciate them fixing this, two things here. 1) They should have never made the cost change without first notifying me (the customer) and making sure I would agree to it, and 2) Because of the issue with the leaking ceiling and having to move in the middle of the night we should have either been offered a discount or comped the second night. Not overly supportive on customer service and as a Platinum member that is disappointing.

Great experience.

590trinaron 29/05/2017 16:15

My grandchildren loved the option to swim from morning to night. We got a lot of use out of that. The breakfast in the morning was amazing. The chef had a great personality. The breakfast was like a five-star breakfast. The staff was very friendly. They wanted to make sure everything was OK. They were very sincere. The cookies at check-in were very fresh and nice to have after a long drive.