There was absolutely nothing prestigious about this hotel as the name states.
The 1st floor our room was on, was eye level with the parking lot. I've never paid $250 plus a night to stare at a parking lot. So disappointing considering the wonderful views Radium has. As well as having to stare at the parking lot, our room featured a lovely mold type smell. Whatever you do- DO NOT get a room with a pull out soda intending for someone to sleep on it. The "mattress"(if you can call it that) was about 2 inches thick and you can feel every spring.
Every floor always seemed to be littered with house cleaning carts and little vacuums you had to dodge around constantly. The first floor had the housekeeping laundry area, which constantly had the door open. I understand they have to do laundry, but having the door open as people are working to and from there rooms really added to the dingy basement feel.
The parking area in front of the hotel had all of about 6 stalls. Anybody with mobility issues will have a hard time, because if none of these stalls are available you have to park behind the hotel and walk up a large hill to get to the lobby. Luckily we were able to drop my mom at the door and park, so she didn't have to walk up.
The restaurant in the hotel is ok. A little pricey for what you get. The staff in the restaurant were phenomenal however. Super attentive and kind.
Would not stay here again, and would not recommend.
Stay should have been better
Duane - Glenda Zon 13/08/2017 23:13
We stayed here July 21 thru the 24th. We chose this property for the central location to several attractions. Ralph was the day desk clerk. He was all business - not friendly at all. When we went to our room we noticed that the door lock was not working properly. We talked to the front desk and Ralph came to look at it and said he would send someone. An hour later we had to again ask for someone to look at the lock. This issue wasn't enough for us to request a different room. Later we discovered several plumbing issues that needed to be taken care of. When someone finally came for the door lock we also showed him the plumbing issues. He took care of the plumbing issues but said he would be back the next day to replace the lock. On our last day the maintenance man finally showed up in the late afternoon to change out the lock. The room was ok but the lighting could have been better. There was only one washer and dryer for a very large hotel. Breakfast is not included in the price and the hotel only gives you a discount toward it at the adjacent restaurant. We ate there only once and unfortunately we came into the restaurant after a crew of firefighters had just came in. There was only one waitress and she did the best she could but service was slow. The pool area was dirty. The parking was bad in that if you weren't there early enough to park in front (limited spaces) you had to park in back which meant you had to use stairs to get to your room. The night clerk, Richard was great. He was full of interesting and informative information. We enjoyed visiting with him. We would think twice before staying here again. NOTE: When checking out this property on trip advisor we found pretty good reviews however, when we were in Canada and checked this property out we found very low reviews. This property does not meet our expectations of a BW Plus property.
No free Breakfast
Lauren Con 12/08/2017 22:26
Good location, usually these hotels have breakfast free. This one had a restaurant. The waitress at breakfast was incredibly rude. Food was okay. Good location, would stay again would go somewhere in town for breakfast.
Was a nice stay
lakotawoman2010on 11/08/2017 04:25
Fast check in and check out. We had a king kitechenette. The room was large and clean. Fully stocked with everything you would need in a kitchen. Just bring food. The freezer didn't work that well.
No coffee or hot water offered at front desk between 11 pm to about 6 am. Which kinda sucks if you are up at all hours of the night and don't want to wake your partner by making hot water in the room.
All in all room was good. Would return.
Would stay again
G_Sukhrajon 11/08/2017 00:34
Located within 5 mins driving to the hot springs, close to restaurants. The restaurants close around 10:00 pm. Subway closes at 8:00 so prepared to eat early if you have kids.