- Best Western Plus Tempe by the Mall
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Best Western Plus Tempe by the Mall
5300 S Priest Dr,Tempe,AZ,United States of America
700 ReviewsProperty Location With a stay at Best Western Plus Tempe by the Mall, you'll be centrally located in Tempe, walking distance from Arizona Mills Mall and close to Diablo Stadium. This eco-friendly hotel is within the vicinity of Wells Fargo Arena and Sun Devil Stadium. Rooms Make yourself at home in one of the 158 air-conditioned rooms featuring refrigerators and microwaves. Windows open to city and pool views. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Rec, Spa, Premium Amenities Dont miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a fitness facility. Additional features include complimentary wireless Internet access, a television in the lobby, and barbecue grills. Guests can catch a ride on the complimentary shuttle, which operates within 5 mi. Business, Other Amenities Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is complimentary (available on request).
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Best Western Plus Tempe by the Mall
5300 S Priest Dr,Tempe,AZ,United States of America 2 Star HotelGENERAL
Property Location With a stay at Best Western Plus Tempe by the Mall, you'll be centrally located in Tempe, walking distance from Arizona Mills Mall and close to Diablo Stadium. This eco-friendly hotel is within the vicinity of Wells Fargo Arena and Sun Devil Stadium. Rooms Make yourself at home in one of the 158 air-conditioned rooms featuring refrigerators and microwaves. Windows open to city and pool views. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Rec, Spa, Premium Amenities Dont miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a fitness facility. Additional features include complimentary wireless Internet access, a television in the lobby, and barbecue grills. Guests can catch a ride on the complimentary shuttle, which operates within 5 mi. Business, Other Amenities Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is complimentary (available on request).
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Best Western Plus Tempe by the Mall
5300 S Priest Dr,Tempe,AZ,United States of AmericaRating from 700 reviews
Sleep QualityRoomsServiceValueCleanlinessWhat People are saying
happy
James Won 28/06/2017 17:40we had a very good stay. a great check-in and out. everything clean and well taken care of. breakfast and service very enjoyable. we would stay again if we returned to the area. we would also recommend this best western to friends and family.
Worst ever
Michele Mon 28/06/2017 06:40Do not recommend. Go to Double Tree same price but much much better experience. No AC in rooms in 100 plus heat. Disgusting breakfast. Staff not friendly or very caring. Will not stay at this hotel or possibly another BW again.
Terrible stay and customer service
Tiff Oon 27/06/2017 19:56We stayed here one night because our air conditioning at home went out in the peak of a record setting heat wave. Husband checked in around 4pm and noticed pretty quick that the thermostat wasn't functioning properly. By 9/10pm after I had been there working on my laptop for a couple of hours, I went to find ice so we'd have cold water at least & talk to the front desk. Was told that the maintenance guy was on his way to do what he could & upper management would call A.C. technicians in the morning. It doesn't make sense to me why they waited that long when there was obviously something wrong earlier. We slept in separate beds because it was too hot otherwise. The lady at the front desk was very apologetic, especially after I told her the only reason we were there was because our AC at home wasn't working. She asked for our room number so I thought that meant they might try to make it up to us a little bit.
When the bill came in the morning, there was no "sorry for your inconvenience" or discount. In fact, there was a surprise $25 pet fee for my dog. The day before when I had booked the room, I very specifically asked what the rate was for a pet friendly room and was not told about the fee. If I had been, I would have gone to a different hotel that had a lower total for a pet friendly room.
After a terrible night's sleep, I was rather upset and stopped at the front desk to see if given the ac issues in addition to the surprise fee, they would waive the fee. The front desk agent called his manager who just told him to tell me that there was nothing she could do about it. This was even after he pointed out to her that it was very likely the girl I spoke to when I made the reservation probably made the mistake in not mentioning the fee because she's still in training. Having worked in the service industry, I find that impossible to believe, especially if the only person above her is the owner, which is what I was told. I was told that they did not have contact information that they could give me for the owner and the front desk agent suggested that I reach out to corporate.
My husband also put in a call for maintenance upon checking in and discovering that the tv inputs wouldn't change (we had brought our XBox from home). They never sent the maintenance guy, and when my husband called the desk again after waiting for 2 hours, he was told that that maintenance man had left for the day. The front desk sent someone else to the room to look at the TV, but he had no idea how to fix it either.
neat and clean
linda60820on 27/06/2017 16:40Would stay here again. Nothing extraordinary but well stocked and had pleasant front desk staff. Very good breakfast choices. We did experience a bit of a problem with the room assigned but the front desk staff immediately re-assigned us to a different room which solved the problem. I will certainly stay here again when we are in this area.
Last minute reservation, good location
chipnchairon 13/06/2017 02:31Came to this property on a last minute reservation. Check-in was a bit disorganized as there was a problem with the machine that keys the cards. Created a bit of a wait. Front desk associate was friendly + did best he could, but it was overwhelming.
Room was fine, but the property didn't feel like a PLUS (as we have stayed at many BW properties before). Good value/ prices.
Location was excellent, close to Arizona Mills. Also made it easy to get back on the road (10) to continue the trip too.