Best Western Prescottonian

What People are saying

Comfortable Stay

Mavrick71on 07/08/2017 15:42

We made our reservations (online) about a week and half prior to our arrival. Check in was simple, the clerk at the front desk (sorry I forgot your name) was welcoming and friendly. Good customer service! The rooms are very comfortable and clean. The area was quiet which made for a pleasant stay. Wi-fi is reliable! (some hotels aren't!!) The breakfast was good, and check out (called from our room) was easy. We have stayed at many Best Westerns and this one ranks good. Recommend this BW Prescottonian.

Wonderful hotel, will stay here again

I5386FMmichellegon 04/08/2017 13:45

Great room, wonderful breakfast, nice location. Great value, wish I would have found this hotel sooner for some of our previous trips. We enjoyed our stay. We will definitely stay here again on our next visit out to Arizona. Maybe next time we will be there longer so we can enjoy more of the amenities.

My visit to Prescott, Az

Denise Hon 04/08/2017 11:32

I have been to Prescott many times and this is the first time I stayed at the Best Western Prescottonian....It was a very nice visit and the hotel was very clean and the people working there were all very nice and helpful. I would recommend it to anyone who asked where a good place to stay while visiting Prescott.

DONT DO IT!! If you do watch your bill!!

H9715XYmichellepon 31/07/2017 17:37

I was there with 8 friends to celebrate a birthday we were in King Suite room. This entire stay was a HOT MESS from the get go! Front Desk Staff was rude, uneducated in the policies and quite frankly I believe one of the workers at check in was drinking on the job or had several cocktails before as she smelled like a alcohol distillery. I checked in and paid $536.25 up front in cash for my 2 night stay, as we were all sharing the room and my 8 friends all pitched in cash to pay for the room. The staff wanted to charge another $536.25 on my credit card "hold for incidentals" I told them this large amount was unnecessary hold since I paid cash ($536.25) up front for room and the balance was paid which insured I would “skip out” as the front desk clerk said without paying!! Clearly I was paid in full as I had paid $536.25 up front in cash!. I was willing to have $50-$100 on hold for incidentals but no more. They continued to argue and tell me if I was not willing to let them charge a hold for $536.25 on the card they would not help me and I would have to find another hotel room, AGAIN I REPEAT! I had 8 people meeting me to stay at the hotel for the birthday celebration. TOO BE CLEAR AGAIN! I paid them $536.25 up front in cash for the balance of the room paid in full. After about 20 minutes back and forth, arguing and being treated like I was some idiot, heathen who was going to run a crack house from the room they agreed to hold $100 on my card excessive if you ask me since they had $536.25 in cash, but I didn't want to argue anymore and make my friends wait any longer than the 25 minutes they had been waiting in the car! The room smelled like stale wet carpet, the floor (carpet) made our feet black when we walked around without shoes, we found several bugs crawling in the window areas and the stairs leading to the parking lot and room were filthy with old wet toilet paper, wrappers, cigarette butts etc… another group of my friends rented a single room and had to be moved because of 2 live cockroaches crawling in the room!!! Well as I went to check out on Sunday 7/30, the girl at the counter told me I had a $100 balance due AGAIN I PAID $536.25 UP FRONT IN CASH FOR THE ENTIRE ROOM BALANCE AT CHECK IN!! I proceeded to remind her that the receipt shows I was paid in full, ANOTHER 25 minutes later and after several calls to Managers, they agreed someone made a mistake when they input my $100 hold as a "amount due" rather than refund for hold! Your Front Desk Staff spoiled my stay from the get go and then ruined it even more when I left. You need to clean the carpets in the rooms, spray for bugs, freshen up the décor and smells and hire people who belong in customer service and have a clue about how to run a hotel! The ONLY saving grace was the gentleman running the Breakfast Buffet, he was wonderful and polite and attentive! Make him your Front Desk Manager please!

Left some items and they were taken!!

KEVIN Mon 31/07/2017 16:41

Left some expensive wireless headphones ans charging cord which was bright red. Called right away realizing I did leave these items. Low and behold no one found them. There is no possibility they were missed!!!Someone on the staff has a new set of headphones now. 3rd time staying there. Will not return!