What People are saying

Stained carpets, worn furniture, musty smell, noisy

ettadallason 10/08/2017 00:58

Have just checked into this Best Western after a long and smokey drive from Calgary on our way to Vancouver. The reception area has a musty dank smell for starters. At an inflated $166 per night and a Best Western at that, one would expect more. When researching the advertisement says the hotel has been newly renovated. NOT! We have a room at the very end of the complex beside the employee parking lot and down from their smoking area; and an ugly cobwebbed structure, and beside the railway tracks with regular LOUD train traffic. The carpet has two huge ugly stains, the wood furniture is all worn and marred, the electrical outlet cover is loose, the lighting is dull, and a hinge on the toilet seat is broken. The door to the room as a one inch gap to outdoors with no weather stripping enabling cold air draft and whatever to crawl in. Completely outdated and a huge disappointment. The only upside are the hotel staff at reception who are friendly. Have no idea how this night is going to go.

B/W Salmon Arm

Klaus Kon 08/08/2017 19:10

we were not informed that the railway tracks were right behind the hotel which made for a noisy stay . This is the mainline and there were a lot of trains went by. I also think that the rooms were pricey but that's probably because it is the height of tourist season

Was happy with our stay

Mark Eon 08/08/2017 18:26

We stayed here for 5 nights. The room was clean and comfortable. The bathroom was small and you could hear the other guests turn on the showers through the walls. My kids enjoyed the pool and the staff was very friendly. The breakfast had good choices and my kids loved the waffle maker. My only comment would be to have more towels in the bathroom. The cleaning staff did a great job and we would stay here again. The mall is across the street and so is the Casino. Also, the water slides are right next door.

Hotel stay

carried735on 08/08/2017 05:32

Clean and comfortable. Price was a tad high but stay was overall good. Check out took longer as only 1 person working desk. More towels in room would be great. Tea in room would be nice too as i dont drink coffee.

Rude manager !!

bumblebtunaon 06/08/2017 23:33

Went to check in got huge attitude from the manager behind front desk !! Heather was her name !! Rooms are ok and pool is ok , very clean !! Just will never stay there again because of rude front desk