What People are saying

Best Western motel in McMinnville, TN

joannemP7902YWon 06/08/2017 18:07

Although rather small & basic, still the best motel & amenities in the immediate area. Great rate, good location, pleasant Staff, decent services & comfortable room. No elevator to 2nd floor. Will definitely stay here again.

Bad Customer Service

DrDan Con 03/08/2017 00:40

My employer booked me a non smoking room at Best Western Tree City Inn. When I entered my room, I notice a strong smell of smoke. I am sensitive to smoke due to my allergies.I called the front desk to verify if room 217 was a nonsmoking room. The front desk confirmed it was a nonsmoking room however was situated next to a couple of smoking rooms.I asked if I could me moved and was denied because my room was booked through Hotels.com and these non smoking rooms are not guaranteed. I shared with her that my throat was already reacting to the smoke and asked for some consideration due to a health need. Denied. Called Best Western customer service explained the situation and was told that customers the book with Best Western directly get priority over customers who book through third parties such as Hotel.com. I explained to him that I was staying 5 days with them and that my need was a health need. He refused to even try. Best Western if your focus is on money and not your customer, your brand will not survive.

Nice clean hotel with comfy beds

TripMomof1on 27/07/2017 00:07

We stayed here during a recent visit to the Rock Island State Park area. Staff was very friendly and helpful! This hotel was clean and the beds were comfortable. I was only expecting a continental breakfast but there was actually a full breakfast with sausage, biscuits, waffles, fruit etc. I would recommend this hotel if in the area.

Motorcycle Trip

stevesE6852VSon 20/07/2017 16:46

Clean rooms. Really nice staff. All of them were willing to help in any way. Very comfortable bed. Quiet area. Very relaxing to be able to come back to this comfort after a day of riding! We would be happy to stay here again!

Business

R2817SGsaragon 02/07/2017 15:16

Was ok all things considered need to be more handy cap friendly that was the main thing during my visit everything else was ok friendly clean was ok for short stay would not recommend for anyone with trouble climbing stairs