What People are saying
Wonderful place
Lia Non 30/05/2017 00:58Called and they had one room left for memorial weekend. Check-in was quick and staff very friendly. Our suite was very clean and well stocked. The pool was nice and we very much enjoyed our stay. The store was a little pricey but this establishment is close to stores.
I expect more of an IHG hotel.
Lansoniteon 15/05/2017 00:03Not what I expected from an IHG hotel.
The room was hot as blazes when we checked in due to a power saving "feature" that they've installed on the HVAC system.
The shower drain is heavily clogged and the first night of our stay a less than 10 minute shower had me standing in around four inches of water. I reported it to the front desk, who kindly noted my issue, but the maintenance crew is off on weekends. So a second night with standing water was my only choice.
The AC unit had some moldy looking stuff in it, but no foul smell.
There's only one AC unit in a 2 room king suite with a crossover vent between the bedroom and living space which is meant to cool bedroom with the air from the living space. It fails at this task, although it wasn't working without rattling and keeping my family awake.
I reported all issues to the front desk with no problems or rudeness.
It is not a good place for small children, due to lack of roll away cribs. I had requested one through my IHG reservation, but was not notified of its unavailability. Upon check in I asked if it was already in the room and received a somewhat rude reply about "how they don't have anything like that here" from one front desk worker.
The room overall seemed decently clean and the access to clean towels was easy.
The staff was mostly very kind except for the one particular employee who came across rude the night we checked in.
The room only had minor issues, which I outlined above. The Television was excellent, DirecTV programming available with a ton of channels. Coffee maker in the room and plenty of the amenities of home. I made my reports to the front desk on my issues and they were not resolved, but they were noted.
In the future I probably will not stay here again simply due to the fact that I have had flawless experiences with other hotels in this town. I book with IHG regularly for work and for personal stays. I always expect good well maintained rooms with little to no issues and up to date furnishings.
Overall not the best weekend stay, but not the worst.
Very disappointed
Amber Mon 01/05/2017 01:56We should've known what was up as soon as we attempted check in. Unlike almost every other stop on our 12-day road trip, we didn't attempt an early check-in, but nearly an hour after standard check-in time, our room still wasn't ready. We had to wait about half an hour for our room to be ready.
Our room was stifling when we finally got in. We immediately cranked down the a/c, which we noticed was in only the living area, the separate bedroom didn't have a separate temperature control.
We headed down to the pool and although cleaned, filled, blue and inviting (particularly considering how hot our room was) but it was chained up. I asked staff and they said it was all ready to go, but they hadn't had it inspected yet. It was 86 degrees out, our expectations were that the pool would be available, our daughter was extremely disappointed.
We went to dinner, went to a park with our daughter and returned to our room at dusk. It was still incredibly hot. I called the desk to see if they offered box fans. No, they offer blenders and board games, but nothing so common sense as a box fan. We sat in the living room for a bit and it seemed to cool off, but the bedroom felt as hot as when we'd checked in at bedtime. We collectively tossed and turned for a couple of hours and ended up having to sleep in the living room. My husband and daughter slept on the pancake-thin, cramped pull out and I slept in a broken recliner.
Since it was an extended stay, there was no breakfast. We only stayed here because we didn't realize when we started planning our vacation it fell over the Easter holiday, so all our usual chains were booked. In my opinion, this chain shouldn't be allowed in the same class as my all-time fav, Holiday Inn Express.
Great Stay
Tasha Son 11/04/2017 04:41Really enjoyed our stay. Offered late check out which worked perfectly as we were there for a volleyball tournament. We had never stayed at an extended stay hotel before and this hotel surpassed our expectations with cleanliness and hotel staff friendliness. Felt much to like home!
Unnecessarily Disappointing
jackb706on 19/03/2017 05:13Hard to understand........this hotel open only 8 years and part of IHG. I know IHG values a quality experience for its patrons, so why was our experience so disappointing?
Little things like no tv schedule card, one wastebasket for 3 rooms, shower curtain poorly installed, no control over the hvac fan, etc.
we won't be back!