Cape Cod Fiddlers Green Inn

What People are saying

Strange!!

TugTerryon 19/08/2013 14:14

The strangest place we ever stayed. We arrived at 1:30 pm to check in there was no one in the front office. I inquired to a young man, who was washing his car, where we could check in. He sent us to the TiKi Bar where his mother Eileen was having lunch, she summoned a maid to take us to our room in the old building in front. Never asked for our paperwork or ID. The young lady told us breakfast was at 10:00 am. Seemed a bit late, but we agreed to have breakfast and skip lunch. The faucet in the room dripped. The bed was comfortable, but old. Next morning no breakfast, nothing was open no staff on site. We met some other guests, they were told 8:30,9:30 breakfast, but no one was there to make or serve or check us out. We left our key in the door as we had seen others do the same. I contacted Expedia immediately, they called the resort to tell them of the complaint and a man named Jack, hung up on the Expedia representive. She attempted another call and just got voice mail. Do Not Book this!!

Odd but comfortable

736JackC736on 03/08/2013 00:17

I know it is a strange title but it fits. The room we stayed in was comfortable and clean. I wouldn't say it was spacious but it wasn't small. However, the environment within which the Fiddlers Green Inn/Claddaugh Inn/Tiki Bar exists is very very odd. Perhaps the For Sale sign outside the property says it all but one gets the impression that running a B&B is getting a bit beyond the owners who seem very nice. We didn't take in the breakfast as we had other obligations at that time so we cannot comment on the quality of the food. However the check in process was strange as we were shuttled between the Inn and the Tiki bar. But the strangest part of the Inn is the "petting zoo" outside that includes chickens, cats, and a goat. All perfectly fine if you are expecting them but adds to the "odd" title if not.
All in all, we would stay here again but only after we exhausted many other options first.

Buyer Beware! Bad Booking Experience

stevendi50on 05/07/2013 19:55

I am very disappointed with the B&B owners (Jack and Eileen) of the Fiddlers Green B&B and I am writing this review to warn others so they do not find themselves in a similar situation. Basically, I had a very similar experience that happened to another reviewer (Markaw77).

I booked a room in January 2013, directly over the phone with Eileen for a 2 night July stay. Eileen was very pleasant over the phone and told me that since I was so early to book a room, I was to get their best room for $150 per night. My credit card was charged for $300 back in January in advance of our stay.

I called the Inn 2 weeks ago to confirm my stay. Eileen answered and she told me she did not have any record on my reservation for me and she needed to "research" her files. She called me back within 30 minutes to say that she found my information, but she claimed she thought she never "charged my credit card" and there is no reservation for me. Meantime, I had found my statement as proof that I paid. She then said that there were no rooms available at the Fiddlers Green B&B, but that she could put me up at their "sister" B&B, the Claddagh Inn.

After I hung up, I read the Tripadvisor reviews on the Claddagh (which are not at all favorable)and immediately called the owners back to cancel my reservation and to request my full refund. Eileen told me that they had a "21 day cancellation policy" (the day I called was actually 21 days from my upcoming reserved stay) and she needed proof that my card was actually charged. I told her that I would scan my statement, emailed her the proof and I formally cancelled my reservation and requested my refund.

Meantime, I decided to check the cancelation policy that Expedia, Orbitz and Travelocity have when you book through them. Now I became very upset and angry to find that the Fiddlers Green Inn actually had 2 rooms available when I used the SAME DATES for my stay and their booking cancelation policy was only 14 days! The price for the rooms were $175 - $179. So it appears that these owners were unwilling to honor my prepaid reservation which was fully paid for because they thought they could sell the 2 rooms at a higher rate. The rates for The Claddagh Inn are priced at $150, but the rooms are much smaller and furthermore, I had already paid for a stay at the Fiddlers Green Inn, not a second class establishment.

I did not receive a confirmation email to my cancelation request so I had to send 2 other emails as follow-up the following week. I then called the owners midweek and Jack indicated that my refund was "taken care of". I waited a full week and when I still never received any confirmation, I called my credit card company to claim a formal dispute. I sent another email to Fiddlers Green Inn to inform them that I placed a dispute and that I expected a refund. This triggered a response! I did receive a phone message back from Eileen. She indicated that she did process my refund and she could not understand why I was so upset! She apologized for the misunderstanding, but she never admitted to the fact that they actually had rooms available at The Fiddlers Green Inn even though they wanted to place me at their "sister" B&B.

I ended up securing a local hotel in the area for my stay. Meantime, as I write this review, I can still today see that the Fiddlers Green B&B still has 1 room available for the dates I wanted! I don't understand why this establishment would lie to their guests.

Markaw7

markaw77on 05/08/2012 14:56

Beware, poorly run and unprofessional establishment. I made a reservation by phone in July, and was given the name of the room reserved for me. I spoke with an older man who answered the phone, ans seems to have difficulty understanding me. He did take my credit card and charged it with a deposit.

I went to check in Fri Aug 3rd. There was no one to greet us. I called from the phone in the hallway and was told to go to Tiki Bar at The Claddagh. I walked over, waded through the smokers, and spoke with the bartender, who told me I was in the wrong place. I went back to the Fiddlerrs Green, spoke withe same older man, and they had no record of the reservation. The place was full, so I had to scramble to find another Hotel.

See the description by nydp2003. Our experience matches that, though I booked directly.

A homey B&B with a touch of Irish

Jean293on 03/08/2012 22:05

Just got back from a 4 night/5 day stay. LOVED IT!! We booked our reservation directly with Jack, the owner and everything went very smoothly. He was friendly, professional and courteous, both on the phone and via email. (nydp2003 review was unfair because they booked through hotels.com They should have booked directly, like we did.) There are 3 rooms available and we chose the Caribbean Room. Tastefully decorated and clean. A mini fridge outside our room was perfect for beer and leftovers. The bathroom is modern (the house is only 12 years old) with a big vanity outside the large bathroom with large tub/shower. This big colonial home is nestled in a pine grove behind the Irish Claddagh Inn (which also has several rooms and is also owned by the same family). The Fiddler Green has a beautiful pool in the backyard surrounded by green grass, hydrangeas and lovely perennials. There are 3 cute dogs if you like their company (they helped us not to miss our dogs so much). We spent a few hours lounging around the pool in comfy chaise lounges. The rooms are very quiet.and we loved the experience. A nice feature is that there's an Tiki Bar outside, next door at the Irish Claddagh Inn. It also has a pool which you're welcomed to use while enjoying a drink. There's also a cozy bar downstairs at The Claddagh and we enjoyed Open Mike night - they also have Karoke some nights. You can eat at The Tiki Bar or in the restaurant/bar - I highly recommend the Crab Cakes which come with coleslaw or the Mozzarella Sticks. Emily and Sarah, the bartenders make you feel right at home (as do the Connell's who own both inns). Prices are fair, breakfasts are huge - can't say enough good things about Cape Cod Fiddlers Green Inn! Once you stay at this B&B, you'll never stay at a motel again! This area is convenient to both Dennis and Chatham. We especially liked the Seal Watch - boat leaves from Marina near Brax restaurant (great food!)