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Casa Tucana

PONTEVEDRA 8,Lanzarote,ES,Spain
Check in 15:00
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Dreadful service clivebellows on 03/07/2017 18:20 2096 Reviews
PONTEVEDRA 8,Lanzarote,ES,Spain

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Hotel Details

Casa Tucana

PONTEVEDRA 8,Lanzarote,ES,Spain 0 Star Hotel
Check in 15:00
Check Out


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Casa Tucana

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Casa Tucana

PONTEVEDRA 8,Lanzarote,ES,Spain
#14 of 39 hotels in Ragusa
Overall Rating 4Rating from 2096 reviews
Rating Summary LocationSleep QualityRoomsServiceValueCleanliness
Traveller Type business(25) couples(322) solo(70) family(1325) friends(203)

What People are saying

Dreadful service

clivebellowson 03/07/2017 18:20

Here at the moment, for regulars to Club Med it is the standard offering which is fun, the resort is tired which is reflected in the 3 trident rating. This is our tenth consecutive year to club med so we obviously enjoy the brand but it is increasingly clear to me that if you are not French then you are treated like a second class citizen, two days after we arrived our luggage is still missing and the could not care less attitude is incredible, Club med chose the airline not us but they could not care less , if the Chief of Village spent less time waving and singing and more looking after visitors with problems things might run more smoothly

Fantastic Family holiday

Hally71on 02/07/2017 22:36

Our first Club Med and all inclusive holiday with 3 kids 11 yr boy/ 8 and 7 yr old girls .
We stayed in family apartments-Accommodation is a little dated but spacious , clean , excellent air conditioning, comfortable good size beds, cleaned and towel change every day . They are in a pretty cobble locked Italian village style and have beautiful flowers etc surrounding them . No complaints from us but do not be expecting luxury . You spend so little time in them anyway !
Food was fantastic - breakfast usually in the family Dunas restaurant , then lunch in carvello Marina overlooking sea , amazing Italian fare , dinner either back in Dunas or hotel kamarina which was a little better presented and served rather than buffet style . The marina restaurant opened for dinner just as we left but had to be booked ... We went our last night but would prefer the other two options ! Chefs and staff serving are so so nice ! Plenty choice for kids ! Basic Wine , beer and spirits included.
Activities - tennis ( clay courts) , table tennis, mini golf ( needs updating bad condition but in shade ), trapeze and circus, catamaran sailing , kayak , gym , archery classes, water polo, beach volleyball, boules all included .
Mini club is available but to be honest my kids were not into it ... They never are and I like to spend my holidays with my kids instead of sending them off for the day ! Also most kids going are French so can be bit lonely if you are only English speaker . They basically bring them to the activities and lunch etc but you can just rock up at activities at set times and kids join in , you do not have to be in mini club .
My 11 year old boy was left out a bit ... Too old for mini club and too young to hang out with teenagers . He just made Irish pals at the pool and did activities with us or sisters . One disappointing thing was there was no organised sports matches for this age group - football was at 5 pm but only for over 14s so a group of us just got a game going with kids age 10-14 at 5.30pm every day but think the resort should do more of that same with water polo and beach volleyball ! More Team sports please ! Pool area was great .... Very big so when we were there 17-27 June no prob with getting beds etc .
It is loud and busy by the pool with daily Aqua gym , music dancing , and games from 11-1!
It was getting much busier though as we left so pool packed !
In fact everything was busier , including restaurants on our last day had to queue to get into lunch and also queue for some good choices at dinner !
Beach was lovely ! Sand very hot so bring sand/ sea shoes !
Great foam party to look out for .
Entertainment was a show in big top every night .... The standard was very high with circus acts a real hit and Antoine and his typewriter sketch a big favourite . Shows repeat so if there for two weeks beware !
As Irish people it is a little strange to be doing action dances by the pool , after the show and later " crazy signs" at the Bar and we cynically did snigger at it for first few days but gradually and watching your kids loving it , you get sucked into it and are joining in by day 3! Just be aware going that it's very French and that is the way they do things , you could of course try and avoid it but it's hard !!! Anyway it's good clean family fun even if not our way !!!
As an aside Dublin to Cosmo flight so handy and 25 mins to resort , no security queues , no hassle.....loved that !
10 days was perfect ! You might get fed up with repeat food shows etc . We did no day trips but you can of course mount Etna is 3 hours drive away so full day .
The young people who work there are fantastic I must say , very talented bunch led by the chef de village , superwoman herself Nathalie who appears everywhere from check in when you arrive , to serving drinks by the pool , having lunch with guests , to doing trapeze acts in the shows ! One amazing lady !!!
Genuinely I think that her team love working for her and it shows !
Great holiday ... Really enjoyed it ... Not sure I would do it every year but highly recommended ! Looking at skiing with them now!
It was also good value for money when compared to other holidays we did and we spent nothing extra ! Just A pedelo for 25 !!!
No wifi in rooms but fine in common areas !

Fabulous family vacation

fergusocon 02/07/2017 22:18

We are a family of 5 - 3 boys aged 8, 9, 11 and we spent 2 weeks at Kamarina. It was our first time at a club med so I was a little unsure about what to expect. Firstly it largely caters to French visitors so better to brush up on French rather than Italian despite the location! Also they have theme nights where there is a suggested dress code so if this is your thing then find out what the colour schemes are before you pack. If not, no big deal either. Our kids didn't make much use of the clubs as they mainly wanted to be by the fabulous pool but they can also dip in and out of club activities as it suits them so I suggest registering for it and getting a copy of the schedule so that they can decide. Some activities like sailing or archery are popular so it may be easier for the kids to do these via the mini club. The club is fairly isolated so if you run out of something like sunblock, then expect to pay extra for it versus going to a supermarket. ..hardly a shock!

Some of the reviews made me a little nervous before going but I needn't have been. While there are certainly some renovation works required, the rooms are functional and clean. We had a 2 bedroom suite which had a sizeable living area and this actually had 2 beds so in total the place could hold 7. The beds were very comfortable and the a/c worked very well despite temps into the 40s during the day. We had a room in the village in the 400s which meant a bit of a walk to get to the pool and bar area but as a result it was quiet. Music at the bar goes until 11.30 nightly. After that there is always entertainment at the nightclub, amphitheatre or on the beach depending on the nightly schedule.

The kids loved the activities and the pool area and also looked forward to the daily impromptu soccer match. The food is really good and there is a lot of variety. I liked the Carvallo Marino the most and went there most days for lunch. The views of the Mediterranean are to die for. The wine which is included leaves a bit to be desired but the white was the best of them as long as you use ice to cool it further. I'm a red drinker normally but found the red to be terrible.

It must be said that the GOs work extremely hard and are very friendly. There are too many to name but I must give a shout out to Myrna from the infirmary who was very helpful with my son's sunburn. She is one of those genuinely warm people that doesn't just come from training. Also Melanie and Laura from our trip to Argegento were very knowledgeable and genuinely nice people. A lot has been said about the Chef de Village Natalie and it has to be said that she works her tail off to ensure that the place runs like clockwork and she is also very visable and approachable about any matter. Lastly Gianpiero from the diving center was really patient when I went diving with my son.

Areas for improvement:
Some of the bartenders were quite unprofessional in both ability and attitude so I suggest a good bar manager to drive focus on customers and eliminate the laddish behaviour.
Also the wait times at reception were long and annoying. A single line would be better and fairer but also more staff are needed at peak times. I also found that calls were not answered which then meant I had to trek up to get my minor issues resolved.
By staying for 2 weeks there were a lot of food specials repeated on the 2nd week. It would have been nice to see more variety for those staying more than 1 week.

Good choice!

samsonovaevon 29/06/2017 22:43

We spent 3 weeks in kamarina (2 adults and 2 kids) this june. The club needs renovation, the isolation of the club makes some problems ( my kids got ill and we had no choice to get medicine - no pharmacy and hospital around). Also we had some problems when we asked for teapot at the reception to make tea at the room cause kids needed to drink a lot while being seek. Only when the hotel doctor wrote a notice we were allowed to get it.
The food was very good- lots of fruits and vegetables. Very good sports activities and interesting activities for children in miniclub. The stuff was great, you are doing a greate work each day without weekends for yourself, thank you! My special thanks are to hotel doctor Myrna - you are a good doctor and nice person, I ' ve never thought that anybody could be so helpful!
Ekaterina, Ilya, Polina, Andrei, Moscow, Russia

Great holiday

stuart con 25/06/2017 13:10

Just returned after a week here with my 20 year old son. We had a great time and really liked the hotel. Food good and facilities good. But best of all the staff are totally on point. Friendly and helpful. If you are going, enjoy!