What People are saying

Untrustworthy staff

kaitlyn mon 29/01/2017 23:06

They have a child working at the restaurant. When I asked her how old she was, she told me that she was only 12 years old. The rest of the staff is rude. I left my phone on the table at dinner and went back to get it and the staff told me that they didn't find a phone there. I know that I left it there. The workers STOLE my iPhone. Never going back. Untrustworthy staff. I was only here for one night but who knows what else would have been stolen if I had stayed longer and left my things in my room while I was gone.

Disappointed

meandastilbeon 24/10/2016 21:26

The room was satisfactory. The WiFi was a bit spotty, and the television had very poor sound quality, but when I choose to stay in a non-chain establishment, I don't necessarily expect more. We would have had a pleasant stay, but unfortunately the lodge's business practices left a bad taste in my mouth.
We called for reservations about six months before our arrival and were quoted a price that was about 66% of the lodge's advertised rates. We were booking two rooms and staying three nights, so thought we were given a special rate. We called one week before our reservation, and our stay of three nights with two rooms was confirmed.
We arrived at the lodge around 10pm after a thirteen hour drive looking forward to turning in after a long day. The clerk had difficulty finding our reservation, but was able to locate it after five minutes or so of nervous searching. One person from each room then handed over our cards, she ran them, and we were given receipts from the cc machine (not an itemized receipt, just the total). The amount my card was charged was in line with the original quote, so I thought nothing more of it.
Alas, when we returned for our last night's stay, a note had been left in our rooms (our uncleared rooms) requesting we stop at the desk upon departure to pay for an unscheduled third night! What an unpleasant surprise! We were on the hook for half again more than we anticipated!
If we had received clear communication at any of the three points of contact (our initial reservation, the confirmation, or at check-in) the whole mess could have been avoided. Instead we were left to deal with an unsympathetic lodge keeper at 6am demanding 50% more money than we had originally expected.
After 15 minutes of negotiating he was willing to discount my room by a whopping 8.5%. Wow. It's amazing the lengths to which this small business owner will go to assure happy guests.

Review

Siu Pon 16/10/2016 15:38

The hotel looks spacious and clean. You got toothbrush, toothpaste, soap and coffee for free. I brought my dog with me and there's no extra charge. They offered free breakfast too, but with only yogurt, cereal, some cookies and coffee. Overall I was satisfied with my stay.

Nice place generally, but terrible Service

Thomas Son 30/09/2016 16:55

The Catskill Mountain Lodge was a nice facility generally, somewhat dated but very clean and spacious rooms. However, we waited 20 minutes to get checked in because no one was at the desk. They initially checked us in to a first floor room, near the street. When we asked for a change, we got it. There was no reason to not give us the better room because 95% of the place was empty. No one notified housekeeping of the change, so our room was not cleaned and there was no coffee the next day. I took three attempts to locate any staff member to get the coffee the next day. I can not really recommend this place ( which was not cheap) based on our experience.

Terrible customer service

dbsearch2016on 26/09/2016 17:45

This facility is much nicer on the inside than on the outside. There is no one at the desk. We did not have our room cleaned, which we could live with. However, we could find no one to give us coffee packets for the morning. Too much money for the basics to be ignored. Also the food in the restaurant was HORRIBLE. Great place for a drink, but do not eat there.