Cebu City Marriott Hotel

What People are saying

satisfied!

marsetyoon 20/08/2017 09:06

strategic place (connect with mall), complete and nice facilities, good food.
the staff are very helpful, i had a trouble in booking and i thought it would be complicated, but they solved it well and quickly. recommended

Good Location next to Ayala Mall

musicfeveron 19/08/2017 06:32

I am a Gold member of Marriot group. I stayed at this hotel on end of July 2017 and got upgraded to executive room with VIP lounge access. Great free buffet breakfast at lobby restaurant. The free afternoon tea and happy hours drinks with wines/beers at VIP lounge are excellent. The room is big, clean and tidy with good service also. A good hotel and must stay again.

WORSE TREATMENT THAT I HAD TO CHECK OUT

kremheild ron 17/08/2017 10:19

To think Marriott's core values is "WE PUT PEOPLE FIRST"

I had better expectations with Marriott for a good birthday staycation but it ended up with getting apathetic treatment from the front desk staff to me resorting to cancelling my reservation and advised by the front desk staff to simply just cancel the reservation and book at another time (as if I did not have other plans or maybe they just assumed because I am local resident that it would be okay).

I won this gift certificate voucher for a complimentary overnight stay from Ayala Land Premier.

I planned my birthday week leave to have a one night staycation in Marriott before going to Bohol for the weekend. A week prior to my reservation, I personally went to the front desk to inquire if I could use the voucher for today and requested for a non-smoking room since I am asthmatic.

Upon checking in at 3PM as advised by the email confirmation I received, I was surprised to find out when the front desk staff told me that the room that will be given to me is a smoking room which I told him was unacceptable since I am asthmatic and can it could be a health risk.

When I was called back and given the room keys, upon entering the room it smelled moldy/ musty or that of some thing was wet and was not properly dried or aired out properly. I told the housekeeping staff I bumped into the hallway and was told that the they would have someone from front desk to call me. I received the call from the front desk and was told that there is no other rooms aside from smoking rooms type. They would be sending a humidifier but after waiting for more than 30 minutes (as if I have the entire afternoon to spare waiting) there was no action so I went down to the front desk and requested to have my reservation cancelled AS ADVISED BY THE DESK STAFF. I would not have mind if I was suggested to pay any upgrade or additional charges to have a better experience.

I even asked if the GM or any manager was available only to be told that "He is on vacation" and the other manager is not available.

I cannot imagine HOW SOMEONE WOULD FEEL BEING TREATED LIKE THAT ON THEIR BIRTHDAY or even any other day even if this was a NON REVENUE BOOKING.

GUESTS SHOULD BE TREATED THE SAME STANDARD AS YOUR BRAND UPHOLDS.

Dinner Time

belindaunabiaon 17/08/2017 08:21

We had dinner last night August 17 , 2017 at Garden Cafe. We felt very much welcome by Josephine who wear a genuine smile and personally guide us to a nice spot. Jb and Rutch who attend to our needs very well.to Mr. Amaca(the Manager) who's very interactive. To Chef Gina who's been very kind.Thank you guys for making us feel ""valued".We really had a "Wow" moment .Thumbs Up! to the team .

Marriott Hotel is the Best!

teresamonyeenon 17/08/2017 02:18

We just returned from Cebu, Philippines and while in Cebu, we stayed at Marriott Hotel. This hotel is the best --- breakfast at Marriott Cebu is grand! Lots of choices and everything is soooo good. The staff at Marriott Cebu is the best -- very courteous, always smiling. Our room was very comfortable. We got surprises at the room from the GM everyday as well from the staff. We had giggles everytime we come back to the room late in the evening seeing all the notes & gifts left on the bed. Thank you Marriott Cebu for an ultimate stay. We will come back!