Chattanooga Knights Inn of Hamilton Place Mall

What People are saying

SureStay Plus Hotel, Chattanooga, Tennessee, Ginger from Temecula, CA

gingerandal64on 02/07/2017 19:08

We recently stayed at this hotel and were very impressed with the cleanziness and friendly staff. The rooms and other amenities were great, including the breakfast.
The hotel is conviniently located to other businesses and attractions. I would not hesitate in stayinb at ghix hotel again or recommending if to other people.

Gingerandal64@gmail.com

Horrible Smell, Not Safe, Bugs

kloglesbyon 02/07/2017 02:05

My mom and I booked 1 room (2 beds) for 2 nights through an OTA. Received our confirmation for a nonsmoking room and headed to Chattanooga. At check-in, our nonsmoking room for 2 adults, 2 nights was confirmed and when the front desk agent handed us the room keys, he proceeded to announce our floor number AND room number out loud, which is a COMPLETE violation of safety protocol, making us both (2 women) very uncomfortable. We were told a business center was on-site - Ha! There was a computer on a table and chair in the middle of the lobby/breakfast area with zero privacy and no printer (I needed to print a boarding pass, so this was problematic). As we proceed to enter through the dark side entrance (as instructed by front desk), the pungent odor of cigarette smoke and something...maybe mildew was intoxicating. As an asthmatic, I was anxious to get to our nonsmoking room - which was located on a floor with smoking rooms on one side of the hall, nonsmoking on the other. Oh, and our room was a smoking room, dusty, gross stuff on the carpet, poorly lit bathroom with socket issues and wi-fi unresponsive. We decided it was too uncomfortable with the smell and lack of cleanliness, and went downstairs (after approximately 20 minutes and finding another hotel) to check out. We happened to run into the same front desk agent and said we needed to check out because of the smoking room situation. He responds "You asked for smoking room, right?" No. Also, the trash can inside next to elevator was horrifying - I don't know if they were gnats, ants or fleas (or something else) but they were crawling all over the outside of the trash can as well flying around our heads. He offered to switch our room, but we declined. We mentioned the trash can, and he did nothing about that (At least while we were there) nor did he acknowledge or apologize for any of those issues. Truly disappointing, dirty, smelly and unsafe for travelers, especially single women.

Great clean rooms with amazing service!

albertlodoloon 22/06/2017 04:34

I recently stayed at this hotel on a business trip and I must say I was very impressed. The room was clean, breakfast was great, and the service was exceptional. The front desk clerk took time to give me directions to a few great restaurant options that were very close! I highly recommend this Hotel.

Great Place to Stay for a Great Price

Raymon Con 31/05/2017 20:57

I wasn't too familiar with this hotel until I did some research and found out that this hotel is launched by Best Western. I came to Chattanooga on a family vacation and I found the hotel to be excellent. The rooms were very clean and had a modern feel to it. The staff was very friendly and polite and took care of me and my family. They also provided a great hot breakfast with a variety of foods. This is definitely one of my favorite hotels that I have stayed at and will stay again for my next visit.

A bit on the smelly and old fashioned side

CallieGibsonon 29/11/2016 23:06

The smell when we opened the door to go to our room was terrible. Our room was clean although the towels were very small for adults to dry themselves after a shower. My husband booked this and said "you get what you pay for" I'll be booking next time.