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Chilston Park Hotel

Sandway, Lenham,Maidstone,GB,United Kingdom
Check in 3:00 PM
Check Out
Standards Have Dropped Nick B on 17/08/2017 09:25 822 Reviews

Property Location With a stay at Chilston Park Hotel in Maidstone (Lenham), you'll be within the vicinity of Leeds Castle and Bredgar and Wormshill Light Railway. This 4-star hotel is within the region of Godinton House and Gardens and Kent Science Park. Rooms Make yourself at home in one of the 53 individually decorated guestrooms, featuring minibars and DVD players. Windows open for fresh air and garden views. Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature makeup/shaving mirrors and complimentary toiletries. Rec, Spa, Premium Amenities Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features wedding services, a fireplace in the lobby, and a picnic area. Dining Grab a bite to eat at the hotel's restaurant, where you can enjoy drinks at a bar, take in a garden view, and even dine alfresco (weather permitting). You can also stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary English breakfast is served daily. Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, audiovisual equipment, and express check-out. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom.

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Sandway, Lenham,Maidstone,GB,United Kingdom

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Hotel Details

Internet Facility Restaurant Room Service Coffee Shop Business Center Gym Elevator Bar Laundry Audiovisual Equipment Ballroom Conference Facility Fireplace in lobby Library Parking Facility 24 Hour Front Desk

Chilston Park Hotel

Sandway, Lenham,Maidstone,GB,United Kingdom 4 Star Hotel
Check in 3:00 PM
Check Out

GENERAL

Property Location With a stay at Chilston Park Hotel in Maidstone (Lenham), you'll be within the vicinity of Leeds Castle and Bredgar and Wormshill Light Railway. This 4-star hotel is within the region of Godinton House and Gardens and Kent Science Park. Rooms Make yourself at home in one of the 53 individually decorated guestrooms, featuring minibars and DVD players. Windows open for fresh air and garden views. Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature makeup/shaving mirrors and complimentary toiletries. Rec, Spa, Premium Amenities Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features wedding services, a fireplace in the lobby, and a picnic area. Dining Grab a bite to eat at the hotel's restaurant, where you can enjoy drinks at a bar, take in a garden view, and even dine alfresco (weather permitting). You can also stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary English breakfast is served daily. Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, audiovisual equipment, and express check-out. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom.

Hotels Photos

Chilston Park Hotel

Hotel Location

Chilston Park Hotel

Sandway, Lenham,Maidstone,GB,United Kingdom
Ranked
#1 of 3 hotels in Lenham
Overall Rating 4.5Rating from 822 reviews
Rating Summary LocationSleep QualityRoomsServiceValueCleanliness
Traveller Type business(56) couples(442) solo(7) family(146) friends(95)

What People are saying

Standards Have Dropped

Nick Bon 17/08/2017 09:25

We got married at Chilston 10 years ago, so to mark the occasion we decided to go back and spend the night.

Unfortunately it appeared that the only think to change in the 10 years are the staff and the flowers bouquets which are scattered about.

The whole place just needs a freshen up and someone to ensure the little things are not gone unnoticed.

For example.

1) when we arrived we checked in, the receptionist asked if we needed a hand with our bags, which we didn't. When we last stayed we were then shown to our rooms (anyone who has stayed at Chilston knows that the rooms in the main house can be tucked away in a back corridor) but this time we were handed the key and directed to the bar and then we had to find the room ourselves.

2) we came to the bar, where we waited for a long time for someone to appear, we wanted a Hendricks gin and tonic but then found out after the waiter disappeared again that we couldn't have one as they had no cucumber in the hotel, so we settled for a different gin.

3) after we got changed, we had pre dinner drinks, which again felt an eternity to arrive as the Chilston decides not to have a dedicated member of staff at the bar, instead they are off waiting tables in the restaurant at the same time. By the time our pre dinner drinks were served we were asked to be seated at the table as our starters were ready at the same time, so they weren't really pre dinner drinks anymore.

4) the table cloth wasn't ironed, others around us were, but we sat with a creased up white table cloth. Usually something wouldn't both me like this. But we are at Chilston, not a Beefeater, and if you're going the extra mile when presenting a decorated table then take the time to ensure everything is perfect.

5) The Steak. Probably one of the cheapest cuts of meat I've eaten. Both of us had the same and couldn't finish either as there was so much fat in the cut, why would you serve such terrible cuts of meet, the chef should know the difference and for the cost of the meal it was a very poor decision to serve it. Needless to say they were both sent back.

6) Breakfast, we decided to have breakfast in the room. So I hung out choices on the door handle for the Porter to take. The next morning we were all ready to receive our breakfast and nothing arrives. I gave it 25mins before I call down. The lady looks into it and then calls back saying they have it but someone changed the name on the top so didn't check, why not check and just leave it? Clearly I've taken the time to write my name and room number on the sheet, I wouldn't sabotage my own breakfast order, so why not check?

When the breakfast finally arrived it came up with no cutlery. So we had to wait longer.

7) The Managers Welcome note. I've attached a picture of this as it seemed to be the icing on the cake about my point of attention to detail at Chilston. The welcome letter was printed out and a second print seems to have overlapped it, why would you present this to a guest in this state?

I think if you're there for a wedding then you will receive the royal treatment at Chilston as they do throw a good bash, but from a one night stay view there are a lot of cracks starting to form. But can be easily fixed if someone is just wants to take the them time and come out from behind their desk and check, come out and greet the people who are staying, ensure that everyone is happy, ensure the standards are being met, ensure the waiters have their ties done up and and shirts tucked in. Very simple and easily rectified.

On the plus side; if you're lucky enough to have Joe as your waiter then you're in for a good night.

Charming Hotel

David Son 15/08/2017 21:27

We used this hotel as a stop over after travelling across France, travelled through the Eurotunnel before travelling home the following day.
Our room was in one of the outbuildings which had a low sloping roof and was positioned over the banqueting suite which is used for weddings, Fortunately there was not one when we stayed. The service in the restaurant left a lot to be desired. My wife and I ordered steaks for our main course and asked for them to be cooked blue. The waited stated that the chief was not prepared to cook steaks blue and that we would have to have them cooked medium. We then asked to see the chief. The waiter went away, when he came back he said that the chief had agreed to cook them as we had requested. The service was very slow.

Fabulous wedding!

GinnyABon 14/08/2017 21:53

We fell in love with Chilston as soon as we saw it and had no doubt this was where we wanted to get married. Fiona and her team made all our dreams come true to make our day amazing. It was all we had hoped for and more. We married in the Stable area and all our family were able to stay with us overnight in the courtyard rooms. The Wedding Breakfast was great and the Hog Roast thoroughly enjoyed by all of our guests. We will be looking forward to going back again in the future!

Superb hotel

dawn10271on 08/08/2017 21:28

We stay here every year on our anniversary and yesterday was our 7th anniversary. The staff made us feel very special and Sam on reception made sure we had the best time. The food was amazing as usual.
Thank you to all the staff.

Charming, historical hotel placed in beautiful scenery in Kent

Mihanoson 04/08/2017 23:58

Attended a wedding at the hotel and spent one night in one of the better rooms. The place itself was quite impressive with a lot of old historical charm kept. The room was pretty big with an even bigger bathroom. Beautiful room with an amazing view of the garden. Clean and had all amenities needed however the bed was quite small for a couple! It was so narrow I thought I would fall out of the bed during the night. The bathroom could need an upgrade, especially the toilet where you could only flush one time per hour...
all in all a beautiful place to visit with potential to become even better!