What People are saying

Mold on my pillows...RUDE front desk...good breakfast

mommytravelsecon 15/06/2017 05:32

I booked 2 rooms, 2 Double Queen bed rooms for two nights. I called 3 times before I checked in. Staff was not even friendly thru the phone. I called To check on the incidental hold i was told there was none. She was in a rush to hang up so I thought maybe she's busy I'll call later. So I also called to make sure we had two rooms close to each other. (If possible) She actually assured me Its possible and done. (whoever is spoked to never said their name) I called to see how far they were from a river we were going to and to see if they had complimentary breakfast both were answered and I hung up. When I checked in days after the calls, I was waiting for about 15mins until I was assisted I started recording the lobby because I thought it was a beautiful lobby, very presentable. I saw a group of people (3 Hispanic guys 1 very heavy set lady curly black hair) tours the right side of the front desk eating or snacking. So I came few steps back to front desk. After the 15 mins I saw the lady who was sitting down was actually my front desk receptionist. No uniform no name tag, very rude. I explained I wanted to check in for one of my rooms and add a name to my 2nd room in case I were sleeping my sister in law had no problem checking in since I made the reservation under my name. She said I only had one room under my reservation. I told her how is that possible I have confirmation # and I talked to staff here few times this week. She replied yes i only have one room. I was a little frustrated I asked could you please check again that's not possible idk who I spoke to but I got assured on the phone I would get two rooms next to each other. She then said oh yeah asked for accidental cc and id and said here is your key and room #. That's it, nothing else. I was glad I called and asked what I had to thru out the week. I walked through the hotel while trying to find my room, it was actually a really nice looking hotel a little old but very cute. Indoor pool, a sitting area in the 2nd floor, elevator are see thru and saw the breakfast area from our room floor. I opened our room door and saw attached door to out next room and thought that was pretty cool. Rest room was surprisingly very clean the room did have a moldy like smell I called front desk for extra towels because we would use the pool I was told I had to get them my self from the front desk. Totally fine. My room actually had two iron burning marks in carpet. We got settled in and left maybe after 1 1/2 ... I went down to get in out car as I walked out front desk lady was still sitting and talking with other guys. I felt very uncomfortable even asking for her attention. I asked ma'am can I ask you something please? And she said yes continue talking to the guys never got up so I had to walk her way. I asked if I could please have a Baby crib she replied yes. And my towels and she said she would actually send both up for me. We left came back just in time for the pool. (Pool close at 9p.m) pool smelled a lot like bleach to the point it's very hard to stay in pool for a while. There is no towels in pool area at all. We left pool back to room and our room I have 2 kids one 5 year old and 1 year old with me, my husband and I. I Never got crib send to me or my towels. So I called again front desk. No one answered by then maybe 9:30p.m there was a new Hispanic lady at front desk actually watching YouTube videos on her phone. And pause for a second to see what I wanted. I asked for my items she said she would have some one send it up. I wanted to be very detailed about my review because staff was extremely rude not only noone had uniform but thru out the 3 day 2 night stay noone greet us noone had anything to refer us to any places to go to....they were really rude to even answer any questions I had..... I decided to ask about my 2nd room I am wanted to pay for it for my sister in law and they didn't even had added the name I asked to add before. We went back to room to get cash (we paid Cash) and then we come back down at 10:10p.m and front desk lady same heavy set curly black hair lady who check me in said she was sorry but I could not check in at the moment because she closed her cash register already and I had to wait until after 11p.m for her co worker to check me in. I was really frustrated at this point I wanted to put my kids to sleep and have my 2nd room have no trouble checking in. I went up to my room I called 1800 number and kept sending me back to front desk. When I tried calling corporate their office was closed. I didn't know what to do I asked for manager I got refused to speak to anyone else I called few more times more at 11:01 at 11:10 and still was told I could NOT CHECK IN. I called at 11:30 they did not answer me anymore. I went down with my husband and kids. So this older guy with a bald hair cut was able to finally check us in after getting the run around to check in my 2nd too. By then my sister in law was actually outside already. And I was tired and frustrated and just head to bed after giving them the room key. Morning came along for breakfast they had delicious waffles, very dry and extremely dissolvable biskets gravy on side, Bacon was good, sausage was good, they had about 4 cereals to choose from. Milk apple juice, orange juice and coffee. They had a guy who was a little rude and demand my husband for a tip. He was friendly to some guest there while I was still eating there... the guy would make the waffles or eggs how ever you want them. I thought it was very nice and appreciative idea to actually have someone there cooking for you. After breakfast I met the house keeping ladies I had my husband go to the pool with my kids and I took out all trash all sheets and towels because I wanted new sheets and towels... I asked if I could please get rest room clean and new sheets sure thing she replied.i helped her with the pillow cases and sheets on our beds. I vacuumed​ the room my self because I wanted to I asked her for the vacuum I put new trash bags because I wanted to and I cleaned the counters my self as well because I wanted to. The lady was super nice to me and I just thought it was helpful and fast to do it together. We now had a clean room I grabbed her air freshener and sprayed away! Like I said there was a very moldy smell. We left to our river trip came back used pool again and went cruising around came back and slept. Check out morning came and as we packing away I noticed mold in out pillows.....I was totally upset there was no mold when I put them pillow cases on.... Each morning we woke up sick and running nose my kids and my husband and I. I was checking out so I didn't bother to even tell the rude front desk staff because I asked for manager before and they didn't care and any way. So we left. At check out time all lady said was ok I have you all checked out. Nothing​ more..... overall I like the breakfast there it was ok and hotel rest rooms appeared to be very clean but idk how I feel about the rooms. Pillows or mold smell I am never staying here again. I'll rather go somewhere else. thank God I took two of our kids pillows but I was still bother by the mold in the pillows.

It's a you get what you pay for.

Evelyn Pon 14/06/2017 23:28

Overall the stay was okay, comfy beds , good breakfest but front desk WAS TERRRRRIBLE they never answered the phone. I called for extra towels 3 times. They had the " I'm helping a guest I'll return soon sign" for 3 hrs. It was ridiculous but we only paid 35$ a night so we didn't expect much we really just used it to sleep. It's in a great location 15mins away from UT, state capitol, mckinney state park. They just really need more management on the property to watch over the front desk. They were on their cellphones most of the time when they were there and not very polite.

Budget Hotel at Upscale Prices

George Hon 13/05/2017 17:46

I have to admit, I didn't pay for my room, I used reward points. However, the normal rack rate is north of $100 which in most places gets you a pretty decent room. This is an old building with a lot of band-aid's on it. The water pressure was low, the carpet and furniture old. They advertise a fitness center that doesn't exist. They do have an indoor pool and a light breakfast that I didn't get to try because it starts later on the weekend and I needed to get on the road. You can do better if you have to spend cash. Since I stayed for free, it was okay.

Just Fine

dmccrumon 12/05/2017 14:16

Very slow check-in. Receptionist was on a personal cell call and couldn't be bothered. Clean and comfortable room. Hot breakfast cooked to order; waffles and eggs, and usual stuff. No bananas. Good business and gym facilities. Indoor pool in atrium. No problems. Good price. Would stay here again. Great location.

Awful!

vwoodcock6on 17/03/2017 18:12

If you want hotel with no service, this is the place. We arrived to find that our room was given away. They found us a room that still had wet carpet. The first day, housekeeping left the empty tissue box and moved my dirty cup back onto the tray and put the cover back on! She didn't give me a clean glass! The second morning, they arrived at ten and we were still getting ready; I attempted to ask the housekeeper to come back later but she didn't understand me so I told her no cleaning today. The next morning I was in bed when they came and so they never came back. We arrived back at the hotel to full trash cans. When I went to the desk with our trash, I was told to take it outside and put it in a trash can. At no point was there an apology for the lack of housekeeping. The next morning we left and of course they messed up our bill. I recommend this place to no one.