Comfort Inn

What People are saying

Getting sketchy

Alex Son 17/08/2017 12:50

Pro's- the staff were absolutely polite and helpful. Check in staff should be given a huge raise for the long hours and double shifts they are pulling. Long wait during check in process.

Nice swimming areas

Cons- room 104 smells like a mold culture lab. Staff moved us without any questions asked. Staff were exceptionally accommodating.

Landscape is in deplorable shape. Massive weeds growing in front of windows, overgrown grass and shrubs everywhere. Lends itself to seedy appearance and displays lack of pride in your operation. Makes ine wonder what else is being skimped on.
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Furniture throughout the dining area needs desperately replaced, is stained and just looks yucky.

Housekeeping staff left laundry bin just sitting in a public area outside, looks shoddy.

Old water bottles left in room when we checked in.

Staff didn't seem able to keep up with the breakfast crowd on weekday am. Bananas, fruits and cereals went unfilled during the breakfast hours.

To the management of the hotel, you need to step up your game and get your place in shape. I'm concerned that Choice Hotels will soon drop you from their chain of facilities.

If I had ability, Id give your facility a C-.

Before school getaway with family ..

sharonsR3309TPon 11/08/2017 15:44

We had planned this getaway before our grandson went back to school. Hotel was situated close to our planned tours, restaurants, etc. It needs updated so badly. Carpets dirty, and stained, and as you come in to the hotel the entrance is so dusty. Pictures on the walls falling apart. Back door to hotel left open so people could come and go without keys. The breakfast was absolutely horrible. Only food you could eat were the muffins and rolls. The walls in the rooms were stained with who knows what. But they did have a friendly staff...and they did have an indoor and outdoor pool.

Pros and Cons

Kathie_65on 07/08/2017 22:48

Pro: Great location Con: If they give you room 131, ask to move. It's right on the end and people coming in late, or leaving early, in addition to staff stepping out for a break- the door bangs shut, loudly.

Pro: They have a decent gym. Con: When my daughter was on the treadmill running at 6 mph it suddenly stopped - dead stop. I mentioned it to the manager who never asked if my daughter was alright she just asked how old she was (21)

Pro: They have breakfast Con: It's hit or miss on availability. The woman working was beyond nice, but one nice woman could not keep up with Sunday morning and tons of hungry people.

Pro: Clean rooms, soft towels, comfy beds. Con: Of our 5 day stay, one day housekeeping missed us entirely. We had to go to the front desk and get towels.

Pro: Nice pool area. Con: cracked ceilings, some staining on the carpet. A little TLC and it could be very nice.

Awful Experience from Start to Finish

kathryna726on 07/08/2017 19:45

Booking the room itself was a nightmare, on hold for several minutes. Booked as a part of a room block reserved for a wedding, when we got to the hotel they were overbooked by 5 ROOMS!!!! The person working at the time was no help at all, I asked several times how it could have happened and what he was going to do and just kept saying I don't know. Luckily we got the last room, but had to sleep 3 in a king size instead of the two queens like we booked. 4 rooms (10 people) had to find other options for the night with zero help or apology from the Comfort Inn...will NEVER stay there again. We all booked as part of the hotel block and were all sent confirmation, still no explanation or discount...

Not Smoke Free

ateachon 04/08/2017 21:06

This hotel advertises all over it's facility that it is "Smoke Free". If that's true why did the 1st floor corridor and our room smell like cigarette smoke? I could smell it so well, since quitting years ago.

Our check-in was weird, maybe because it was late at night and we were tired. Two young adults took their time pulling up the reservation then explaining why I had to accept that my credit card would be temporarily billed even though I had used Choice redemption points to pay for the room. While my credit card was not billed, the hotel statement shows that an amount of more than $50 was billed to an unknown account number. I called the desk days later and they couldn't explain what this was. I will take it up with the corporate office because at no other time that I used points has this occurred.

Once again, handicapped accessible means many different things depending on where you stay. This was one (room #154) of the worst. The toilet was not comfort height, no walk-in shower and lots of ill placed grab bars.

In addition to be smelly, the place was not very clean and in area that did not appear to be the safest place in town. We packed up and left quickly the next morning not even staying for the free breakfast.