What People are saying

Room 244 is a sauna

Matt-Paige Pon 21/08/2017 04:58

This is my first bad review on TripAdvisor. I usually try to be forgiving and accommodating with my reviews of places, because I understand that a sub-$100 hotel is not going to be a 5 star resort. I also understand that a $75 hotel should have an air conditioner that works. We are in this room, as of this writing, sweating our tails off. The front desk has been called time and again, visited once, but we still have not seen the maintenance person that has been promised on each one of these interactions with the staff. The other negatives are that the channel lineup in the folder provided is wrong and needs to be updated, and the in room coffee station hasn't been updated in some time (The coffee hasn't been refilled from the previous guest). The positives are that the hotel is about what you'd expect for the price. The shower is hot, although the water pressure in the sink leaves a lot to be desired. In short, if you're going to book this place, you had better check the AC in the room first. I was told that the maintenance person had several others to look at before coming here, but that was an hour ago. It's 11:30 pm, my daughter and wife are unable to sleep because of the heat, and it seems that no one at the front desk cares a thing about it.

front desk employees need some tips on customer service skills

Laura Son 21/08/2017 03:44

check in was a crabby gal, working in a job that is not fit for her, did not smile or address us, mumbled as she asked for credit card, she needs attention from her direct supervisor, not acceptable when we have spent money to stay here.
The plugs in the wall were coming out behind the desk, very worn walls and doors. needs updates.

2-stays. 1-good, 1-poor

John Hon 21/08/2017 01:55

Our first stay was very nice. The front desk staff was friendly, pleasant and accommodating. Breakfast was hot fresh and the area was well kept. The second visit... The King room we reserved on-line was not available. We were given a double queen as far away from the front desk and parking as possible and nonchalantly told we wouldn't be charged more. Gee, thanks. The A/C unit made so much noise it was hard to sleep but we arrived late and didn't want to grab all our stuff and move to another room. The people in the room next door talked all night and showered from 4-5am! Breakfast was gone before 9am and the attendant said they wouldn't make more eggs or sausages even though the room was busy. Hopefully 3rd time will be the charm as we will be traveling through town again.

Clean rooms but worn building

Herbert Fon 16/08/2017 21:09

The rooms were clean. The furniture was chipped,old and worn. The bed was a pillow top king. Linen was clean but wrinkled. The price was right at the hotel can use freshening up, remodeling and maintenance.

Best hotel surprise in years

Larry Ton 09/08/2017 14:11

My wife and i were traveling and in need of a room and looked up hotels in Chattanooga. I found this place at a great price and it was convenient, so I booked it. When we checked in at 11pm, our only thought was to get to sleep and get an early start the next day. Well, we were very pleasantly surprised to find that the room was renovated and was very nice. The bedding was new and the most comfortable of any we stayed on the whole trip. We slept in until 9am (Very late for us) the next morning and were very rested for the next part of our journey. We'd definitely stay here again.