Comfort Inn & Suites Fort Gordon

What People are saying

One night stop was just ok.

norme-ormondon 30/06/2017 18:04

My wife and I stopped one night while traveling past Augusta at this Comfort Inn and Suites. We used our Choice Rewards we had accumulated to pay for the night. The hotel was not as nice as we expected for an Inn and Suites compared to some we have stayed at in the past. The hotel's last remodeling, we were told, was seven years ago and the room furniture and carpet and starting to show the wear. We also noticed the chairs were not clean and mentioned it to the front desk in the morning after breakfast. When we returned to the room I asked my wife, I wonder if she will report it because she didn't ask our room number. The flat tv screen was not very large and some of the channels were shrunk down to about the size of a 19" tv screen. One plus, the beds were very comfortable.
The room I had selected online was a queen suite but when we checked in the clerk said it did not show a suite selected. She gave us a suite but it was not the same as in the photo from the room selection site that showed a desk, a table and a second tv in the second room.
The breakfast room only had six tables and three of those were for two people only. Extremely small for the number of guests staying there (the front parking lot was full late in the evening). The eggs seemed to be powdered, there was no fresh cut fruit and the bananas were gone by the time we came downstairs. The coffee is from a machine you push the button and it quick brews it out. Overall, we expected a better breakfast from a Comfort Inn and suites. It was more like from a Quality Inn. Would we stay here again during our travels, no.
Tip, if booking make sure you get the correct hotel you want because the Quality Inn is behind the Comfort Inn and Suites.

Customer Service Issues

Wanderlust788on 10/04/2017 15:12

I booked a prepaid, non-refundable room for two nights (April 4-5, 2017), which is during the Masters golf tournament. With very unfortunate circumstances of someone selling the tournament tickets out from under us (this is of course not at all the issue with the hotel), I called in February to ask if there was anything that could be done since we would not use the room.

I completely understand this non-refundable rate is the policy and the hotel chain is not under legal obligation to refund my money for not using the room. HOWEVER, how I was treated during the course of trying to find a solution with the staff was unacceptable and will cause me to never stay at a Choice Hotel in the future; this is a lot of lost business for them, way beyond the $756 revenue that was gained from this "stay," as I'm in my 20's and stay at hotels about 10% of nights in any given year.

I had to call five times in order to get an answer to my question; four of those times the staff took down my contact information and said they would return my call after speaking to the manager, Jane - they never did once return a phone call. I tried to speak to the manager directly, and they would not allow me to and always said she was unavailable (never offering to have her call me back later). While they were respectful overall, I was actually hung up on the last time I called, with the answer "ma'am there is nothing we can do [click]."

I emailed the corporate customer service, explaining the full situation, and got a response (thank you for that), but again just said "this is our policy and we have to honor it." The email reply went on to say that a prepaid room is cheaper - up to 30% - than a non-prepaid room. This was NOT the case here; the rates were exactly the same ($330/night plus taxes). I replied with this fact, along with the fact that the hotel SELLS OUT during these busy dates, so in fact it would be NO lost revenue to the hotel to resell the room (with 2 months' notice), and they would be keeping a lifelong customer. To this second email sent on February 23, I received no reply.

In the end, I checked almost daily online, and saw that the rooms did in fact sell out. They never did call or email to ask if I was coming, or if anything was wrong when we did not check in. And then, they sent me a survey asking how my experience was - which tells me they really have no idea (or don't care) the fact that I didn't actually stay in the hotel.

Again, I was willing to pay a premium rate, equal to almost x4 the normal nightly rate at the hotel, paid in advance, explained my situation, and NOTHING was done by the staff to try and make better of this situation. Once again I recognize this is your policy and you are able to legally stick to that, so I do not need to be reminded of this, but I'm shocked that in the age where customer experience makes or breaks businesses, that the staff (at this hotel and at corporate) did not even attempt to offer an alternative solution with two months' notice (e.g. - offering one night's worth of money back, offering to try and re-sell the room and if successful then offering my money back - something that would again have been no revenue lost).

Really sorry this was my experience, and I hope others do not have the same.

Nice stay

Lisa Won 02/02/2017 04:38

We enjoyed our stay at the Comfort Inn & Suites. The room was very clean. The room offered all of the necessities. A comfortable bed, clean linens, big, fluffy towels, and good wifi. The staff was very polite as well. I will not hesitate to stay here again when in August and would recommend it to my friends.

If there is any negative, it would be the free breakfast was not very good.

Out-dated but clean

Mark Fon 28/01/2017 19:43

Fairly standard hotel in dire need of updating. Old-fashioned and beginning to look rough around the edges, but it was clean and the staff was pleasant. The lobby area was neat and clean, and breakfast--the standard continental plus--was good, although I do not recommend the cheese omelets. They were rubbery and offensive. Coffee was okay, but the juice was very good.

My room was also clean and large enough to be comfortable, but the pillows were not to my taste. There were five of them, but they were all the same type, so if one doesn't fit your sleeping needs, you have no other options. Too bad. I had a terrible time falling asleep, then I awoke at 2:30 am and could not get back to sleep for an hour. Very uncomfortable. Other travelers may not have similar problems, since the pillows (though small) were in good shape. Just too fluffy for my taste. Bathroom was clean and large, and the shower had sufficient, though not excessive, water pressure. Overall, it was a good hotel--average to above-average.

The Best Staff Ever!

tgat0705on 15/01/2017 05:36

I was traveling for business and this was the perfect hotel. The rooms were nice, the breakfast was good but even more the staff was AMAZING! They were friendly and helpful. Jeanette, Ashton, Jackie, Amanda and Vameisha were all GREAT! They greeted you with a smile and were willing to do whatever to make my stay pleasurable. When I left on Thursday, I forgot 2 pair of boots and they called to let me know before I left Augusta. I will stay there from now on when I am in the area. The price was reasonable as well.