What People are saying

Expected more

gabcar66on 09/08/2017 23:23

We had 2 rooms one had the entrance light out the other had the fire alarm covered with plastic so good thing there wasn't a fire. The beds were comfortable. Breakfast attendant was very helpful and on top of her game. Upon checkout looked for the desk clerk which wasn't too friendly to begin with to make aware of the room safety issues but she wasn't anywhere around.

Good hotel

RSpan2017on 25/07/2017 22:22

We stayed here two nights over a July weekend. The rooms are a nice size and the a/c works well which is a huge plus during the heat of a Texas summer. Bed was comfortable but a little on the hard side. Room appeared clean and bathroom was standard size for a Comfort Inn with good water pressure in the shower. The front desk manager was very friendly at check-in.
Indoor pool is very small and was extremely cold the night we used it. Luckily no one else was at the pool when we got there, but two families arrived later and it became very crowded.
Breakfast was standard for this type of hotel but was replenished regularly so that is a big plus.
Biggest issue was when I tried to use the hair dryer in the bathroom. It was very loud and within 30 seconds of turning it on, it started smoking and got very hot which caused the room to smell like smoke for a few hours. I unplugged it and called the front desk to report the issue. They said they would make a note to replace it the next day. At check-out the next morning, I tried to remind them since we were afraid it would catch on fire, but after waiting close to five minutes for someone to come to the desk, I gave up and just left our keys. Overall, a good place to stay when in the area and will consider staying again since it is close to family we were visiting.

GROSS!

river3450on 25/07/2017 21:12

From all appearances this seemed like a nice hotel. I checked in and everything in the room seemed fine, but I didn't really look around too well. After a couple of hours I decided to take a shower because I was heading out for dinner. I got in the shower and saw two used bars of soap. I immediately began to question if the room had be cleaned properly. I got out and went to the front desk to speak with a manager. I was told there was no manager on duty. The lady at the front desk did offer to move me to another room. I declined because I felt like if my room had not been cleaned properly, why would I expect that the next one would be clean? I felt it better for myself to stay at another hotel. I called mangement the next day and was told I would not receive any type of prorated refund. The manager told me she could only add points to my privileges account. I don't feel this is a proper way to treat a loyal rewards member. I also think it is bad management because I had to call the hotel to speak with the manager late the next day rather than management call me back after they found out about the problem. I would not stay here if you want to be treated well as a guest by management that appreciates that you chose to stay at their hotel.

Very nice hotel...could work on their hospitality

Don49680on 20/06/2017 02:07

As Choice Hotels members, we stay at a lot of Comfort Suites. This one is very nice but when we checked in (around 4pm on a Monday), it would have been nice to be greeted, smiled at, asked if they could do anything for us....you know....make you feel like you are a valued customer not just a paying overnight guest. Hopefully it was just this one desk clerk (a young female) and not the attitude of the place. It is a 4 story structure that is just off I-20 with a service station/convenience store and Cracker Barrel across the side street. The entire place is clean, neat and well kept. Our room was a standard Comfort Suites 'suite' (bed or beds and sofa sleeper), modern clean bathroom. The pool was nice and the hot tub worked well. There is also a fitness center with a treadmill, eliptical, bike and hand weights and a universal weight machine and all were in working order. Pool is open till 10pm and the fitness room 11pm. This is part of a 21 day road trip for us and our 3rd night on the road in a Comfort Suites (2 nights ago Crossville TN and last night Forrest City AR. Both establishments met us with smiles and pleasant conversation and both facilities were sold out. In the two previous Comfort Suites, our room and keys were already processed for us and waiting at the desk (these are Choice Privilages Points free nights). This particular Comfort Suites had nothing ready at the desk, no smile, no greeting and there are very few guests staying. As I started out this review, this is a nice facility but they need to work on their customer service! WiFi seems adequate and the breakfast is the typical hot and cold items.

Needs a little T.L.C.

Pat Von 14/04/2017 05:45

I just got home from a 4 night stay here, and here's what I have to say about this place. First and foremost, I will say that the 3 ladies who I encountered here were very friendly, and I haven't a single complaint about the service I was provided by them. I would also complement the cleaning lady on my gloor, as I always had fresh sheets and my room was gone over daily.

However, where my complaints begin are in the overall upkeep of this hotel. The carpets are dirty to a point where they make you socks smell like cat urine. They need some serious shampooing or need to be changed. Also, the elevators and hallways could use some love too.
I wouldn't say this is off the list of places to stay, but it's rapidly approaching it.