Fairfield Inn & Suites by Marriott New Buffalo

What People are saying

The management does not treat guests like guests here.

Joanne Ron 29/05/2017 02:09

We returned for a second stay a couple of weeks ago, after staying here for one night in spring 2014. The hotel is located in an area which was convenient for us, but it is an older Fairfield and therefore pretty mediocre. This stay was booked online for two nights, a couple of weeks in advance.
Every one of the four times I went to the front desk, including when we arrived, no one was there. The attendant was always in the office and would come out after a couple of minutes. I have never experienced a front desk so empty.
In the morning of day two, I was searching on the Marriott website and discovered the rate for our room that night was $26 less than I booked. I went to the desk and requested an adjustment to our rate. The attendant had to bring the manager out from the office and he did not want to make that adjustment for me. He basically said that dates might be cheaper when booked online. After I told him I had booked online originally, mentioned we are gold members therefore loyal to Marriott, and I am not paying an additional $26 for the room that night, I asked him if he expected me to cancel our room and rebook online. He didn't answer, he only frowned. So I asked him if he would take care of this on the computer and save some time. He took care of it, frowned the entire time, and showed no appreciation to the fact that we were his customers.
In general, the front desk workers were not happy, smiling folks, who treated guests like we were indeed guests. If possible, I don't want to return. I'd rather drive another 10 miles to a different hotel.

Perfect

johnbitteron 29/05/2017 01:33

Reservation was easy and the visit was
Perfect. The staff was very attentive and
friendly the nite was restful and topped off by a free breakfast in the morning. Easy checkout in the AM and the visit was perfect.

Not as large as other rooms in same chain

jamesviamomon 28/05/2017 22:14

The room is not a full separated suite with a door. It was clean and had a small living room space with a mini fridge and microwave but not the size we are accustomed to with other Fairfield inn locations.

Very good hotel in a very pretty small town

Kevin Non 21/05/2017 06:41

The room is clean and the services is very good! The hotel is located just off the highway in a small town. Not until you go to the town center and the beach, you won't recognize how pretty it is. The hotel is a good place to do a short escape from the city.

Friendly and clean but noisy

Tim Pon 03/05/2017 11:52

Very clean hotel and front desk staff (a young man) was very friendly and helpful. The hotel stairs, restrooms, guest rooms and hallways were loud. I heard other people walking around all day, night and in the early hours. The walls and doors are thin and I could hear people going to the restroom, talking, showering and more. Nothing special about the rooms and facility except for it being very clean.