What People are saying

Bad experience, and bad service, avoid it.

Danlu Pon 03/05/2017 22:03

Bad experience and service... The heater was broken the night I checked in, and the hotel had only 1 staff, who is first day at work, who apparently dont know what to do with this. I dont blame him.. but how can they just put everything on a the poor guy with no experience to solve all problems he is not familiar with in such big hotel?! I was freezing for a night, and I was sick that night as well. No rest at all... The following morning, at 8am, when I talked to the manager, she was in a total defending position, although all I asked for at the beginning was to cancel the rest of the 2 nights for my booking. Got refused...Really bad response on the issue, all they do is basically saying its my fault, must be me not able to turn on the heater correctly.... And even my agent said its absolutely the first time they got refused to cancel any hotel booking at such an early notice. I havnt even asked for compensation yet.... I was forced to come back, because they dont return any money at all, no apology, and even wasnt ready to change my room the second day. All I got as a reply was.. there was no problem with the heater... ok, i will email my company to take the hotel down from the company booking portal... bad hotel service I have to say.

Hotel with great service

apyi0517on 16/03/2017 10:31

I enjoyed staying in this hotel. Rooms are clean and conveniently located very near the ISH fair. People are very friendly and knowledgeable and provide great service. I recommend this hotel. Breakfast was great as well.

Great base to explore the city

Saratxuon 04/12/2016 23:21

We stayed one night at this hotel whilst on holiday with friends. Check in staff were polite, friendly and spoke English. Rooms were tidy and warm, although the wall between them shower and the bed takes a little getting used to! The breakfast selection was excellent. My husband particularly enjoyed the eggs and bacon. Check out was quick and efficient, and the hotel were happy to look after our luggage for the day whilst we explored the city.

Poor Check In Experience

pohleongukon 11/10/2016 11:20

We stayed for a night at the Fleming's Hotel on Hamburger Allee whilst visiting friends. The hotel itself is well kept, however we had a terrible experience checking in. They could not find our reservation at the desk - they did not proactively offer to help and treated us like we were making up our reservation and turned us away to sort it out ourselves. I went back to the desk to ask if I could use their phone to call the website we booked with but they refused saying they could not let me use their phone, I asked if I could use their wi-fi to get the reservation email - I was told no it is only for guests. I made the call myself in the end and the reservation was found but only after an hour of messing around and trying to get some help from unsupportive staff. The hotel could not have been any less helpful in a situation - no apology, no room upgrade. If you make a mistake try being apologetic, if you have a customer in front of you who is concerned about not having anywhere to stay for the night you should be trying to help and not turning them away.

Basic business hotel

LA-Belgiumon 06/08/2016 06:15

I stayed here for one night on a business trip in Frankfurt. The room offered was very spacious, but a bit outdated. Bathroom was integrated in the room and had a big rain shower and all necessary amenities. Free and fast WiFi is offered in the entire hotel. No need to upgrade, even when connected to the office network.
Breakfast is sober but offering all you need. You can order freshly fried eggs.
The hotel has its own, small parking garage, but if not to busy, you can also park in the street.
Summary: Flemings offers you all you need on a business trip at a fair price.