Currently staying here as I write this. Hotel is full of Russians and other Europeans. Not one English person heard or seen since arriving four days ago. Lovely hotel and good value for money, however even the staff struggle with the English language. Stayed at some really poor 5 star hotels in Turkey but really can't fault this one for the value.
No standards for 5 stars hotel!!! I'm shocked about this hotel....
Aimashka Zon 28/09/2016 04:22
Hi everyone! I want to share my opinion and impression about this terrible hotel. I'm disappointed about this hotel. It's not not 5 stars hotel I would say that this hotel is 3 stars hotel. No service and it's not clean. When we came to hotel nobody meets you. No greetings. If you have suitcases or valises you need to bring to the reception desk yourself. I couldn't see bell boys when we did check in.
About rooms: it was not cleaned. Or I think they did it but so so. The housekeeping staff is so lazy that if you had a request to clean you room they didn't do it. We stayed 4 nights. But only one times it was cleaned. When we came to the room from the swimming pool the room was dirty and it was not cleaned yet till 13:00. It's crazy. If you see the personal from the housekeeping staff you need to ask them to clean your room. About staff. The personal is not attentive. When I asked to the bartender to do non alcohol cocktail he did me alcohol cocktail. I said him 3 times non alcohol cocktail at the end he did alcohol cocktail. Is it not strange for you? In the evening when we sat in lobby bar and we wanted to drink a cup of coffee. When we asked to the waitress she told us that she is so busy and that could I bring a cup of coffee myself. I had to bring myself. At the restaurants the personals are not attentive. They make a pretence that they are so busy and they ignore you. When I called to the CRM it was crazy. I need a cattle. And I called to the CRM. She was rough with me. At that moment she thought that I'm not a client that I'm from personal staff that I'm joking with her. I didn't understand her. I had to argue with her about 10 minutes to prove that I'm a tourist not from personal staff. When she made a sure that I'm a tourist she promised me to send a cattle. But cattle wasn't sent. I expected it during the day.
About food. Every day only standard salads and food. And they are not delicious and fresh. There are not choices about food. Every day you can see one food. I think that they don't try to improve the concept of the food. My advice please be attentive to the food because it's important for you. Swimming pool. It's so dirty that there are rubbish around the swimming pool. The WC is so dirty that you will have vomiting.
Thanks to the hotel management that they don't pay attention to their team. I can say that I will never come to your hotel because you don't have 5 stars hotel standards. Please improve the concept of the menu and in general the concept of your hotel. I was a lot of hotels but I have never seen the hotel like yours....
Great Hotel,for german or Russian
Paul Gon 25/09/2016 15:49
Stayed here 7 nights great hotel. We're the only British people there.Right on beach. Food good. Room good.area bad. Closest thing is a large bazaar LONG walk away. Don't believe the signs saying 800m, Alanya 37k everything in euros Taxi 45e. Don't bother bus stops right outside hotel 4e. or 5.5 lira.(£1.35) top TIP pay for everything in lira you can change at bazaar. PITY NO BRITISH PEOPLE.
Edward Ton 12/09/2016 11:51
Have spent 7 wonderfull days. Won't bother u with fairy tales. Pros : Location - u can jump into sea right from your balcony :) Food - choose when to eat and what to eat ( exept pork ) and everything is tasty. Thx to the cook stuff. Entertainment - was excellent for me. Moderate activities so u can really enjoy your day. Stuff - more pros then cons. Most of them talk 1 foreign language ( Russian, English, German). Only rude person is American Bar barman. Room Service - rooms are cleaned and towels are changed every day. Had to ask for shampoo couple times. Somehow They don't put it every day.
Cons: Spa stuff are vary rude. There's 10 min free masage but they still try to charge for everything. And it's quite expensive. U can get more complite and relaxing masage in nearby places. Don't recommend tower restaurant.
Nice quiet place where u can relax and rest.
simonacorina2015on 22/08/2016 08:03
The services are good;and the food also but: the rooms seems to small; after our first 2 days new turists arrived and everything became quit crowdy, to many small children. I would rate this hotel as a 3 stars hotel instead of 5.