Hampton Inn Augusta-Washington Rd. @ I-20

What People are saying

Facility is in sad state condition

richardsgathanyon 19/06/2017 19:26

Stayed at Red Roof, Washington Road, Augusta on June 2nd. There were numerous problems:
1.) TV remote didn't work.
2.) No coffee pot was in the room although there were coffee supplies.
3.) Phone was dead/disconnected. I had to use my cell phone to call the front desk.
4.) Curtains were broken and I was unable to shut the blinds.
5.) There were no working ice machines in the building where I was staying.

I called the front desk to complain and the clerk said that she couldn't help as she was the only one on duty at the time.

I left a note with the staff at check out concerning the problems noted nd I got no formal response from management.

Won't go back

PATRICK Won 16/06/2017 00:21

Started off as a nightmare. Drove 7 hours to be told we didn't have reservations. I brought in paper with my conf. and pin # by booking.com. Said I would have to call them and get them to fax info because they would not honor the price we had. I call booking and they talked with the desk people who were very snappy. Booking sent 2 more bookings and still did not come through. I asked how hard is it to ask who they are sending too? Didn't co-operate at all. Said it was real bad at Masters week too. Used to be Hampton Inn and I asked if it was going there..they didn't know & sure didn't care. Booking.com offered to put us up somewhere else but being wicked tired we stayed at Red Roof. MISTAKE 1st room was not cleaned out..2nd room had a big gap in bottom of door, no nightstand beside bed, no refrig or micro, 3 lamps didn't work, both ice makers were broken and no idea when they would be fixed..Yep we stayed 2 nights and never again.. Some of the people were nice. The people working at the desk had an attitude.

Bait and switch

Actgdeva1on 11/06/2017 13:59

I booked the Hampton Inn thinking I found a really good rate. I went to the Hampton Inn and found that there is a difference between the Hampton Inn and the Hampton Inn & Suites. However this hotel refuses to have the correction made. The non-smoking rooms smell like someone has been smoking on it. Fabreeze wouldn't even get the smell out. At least the staff quickly took care of the bikers outside of my window having a party. The downside was either the walls are really thin or as long as they weren't outside they didn't care. The party continued inside the room. The hot water takes forever to heat up, sometimes just cut off for no reason. I didn't intentionally book this room, this hotel is fine with deception and I will never stay here again.

Visiting our soldier

viajeradivertidaon 31/05/2017 04:09

Easy 15 minute drive from the main gate at Fort Gordon. It was pet friendly, clean and basic. It wasn't fancy, but we were there to sleep. The check in lady was very friendly. It is located in a busy neighborhood with other hotels.

Clean and Comfortable

MsT2011on 27/05/2017 22:18

I liked this hotel, I stayed here as I was passing through town on my way home. The bed was comfortable, the tv offered a lot of channels, the room was very clean and the staff was friendly and professional. There were several restaurants near the hotel. I would definitely recommend this hotel to anyone that is looking for a clean and comfortable hotel at an affordable price. My only issue was that my hotel room did not have a fridge or microwave, other than that, this is a nice hotel.