What People are saying

HJ International Hotel is going downhill

laidbackguyhkon 21/10/2016 14:47

We always stay at this Hotel when we visit my wife's family in Dongguan. It has always been a nice hotel. The rooms are enormous and well equipped. We stayed there recently and noticed a sharp decline in the room and the breakfast facilities. Firstly, we usually stay on one of the upper floors, with a double bed, but now that our twins are three years old, we asked for a double room. we were put on the 6th floor and our room overlooked the air-conditioning towers of the ballrooms, not a good start. The electric curtains did not work, not a big deal, but something I would have thought would be checked by housekeeping frequently. The bathroom shower was open plan and only had a hand held type, which wouldn't stay in the holder and would always move around, very frustrating. Surprisingly there was no bath in this room, but instead, it had a steam room (different) and a hard massage type bed, with a shower head close by. Very strange. The beds are large and always comfortable. I had my suspicions that the hotel was on hard times when I noticed during the day, a few coaches arriving and lots of people disembarking. Sure enough, my suspicions were confirmed when we went down for breakfast. The restaurant, outside areas and even a few passageways were crammed with tables, full of guests. It was a scrum to get to any of the food, a lot of it running out within minutes and taking a long time to be replenished. We went for breakfast 30 minutes before the end of the service, and with 15 minutes still to go, a lot of the food was not being replenished, That's not the sign of an International Hotel standard. The icing on the cake was when I went to get coffee, the self serve machine had gone, in it's place was a big urn filled with coffee, that from the taste, had probably been sitting there for a long time. I asked the staff what had happened to the machine and was told it had broken....HJ International Hotel It calls itself an "International" hotel, but it's really a Local Chinese brand trying to be "International". The staff are very nice and do go out of their way to please, and a nice touch was leaving two flasks of warm milk for the babies at bedtime.but I'm sad to say with the introduction of what looks like "Package Tours" we will not be staying there in the future.

Excellent

Torcuatenseon 24/09/2016 18:14

First time in this hotel. I was impressed by the size of the room, fantastic! bed is huge, bathroom the same (even a steam bath included).
Service at front desk is very helpful, spa level and quality very nice too.
Amenities: good pool and good gym.
I would recommend.

Helpfull and professional staff

Alexa Gon 03/09/2016 05:39

We had corporate event here and overall quite happy with set up, flexibility and help hotel staff provided us. Ballroom music equipment is good, big screen, nice decor.Hotel Rooms are also big. Big nice pool (but no shadow and cocktail area). Food is tasty, service a little Chinese (started clean up everything after the event, even though some guests haven't left yet ).No coffee machine in the room, just instant coffe.Within Walking distance they have supermarket with imported food if you need anything extra (like skimmed milk or no calories sweetener :D). Staff doesn't speak English very well, so be patient, use dictionary and search all the addresses in chinese for taxi drivers.But I still put 5 marks for hotel as out stay and event were done properly and efficiently.

Wonderful rooms

Carlos Con 23/07/2016 13:29

I make frequent visits to China, and a couple of years ago I started to sleep in this hotel when I am in Dongguan.
All is very modern and new, the rooms bigger than other similar price hotel, nice SPA, good japanese restaurant, etc. Good choice for hotel in Dongguan.

Surprisingly Good and Gluten Free helpful

Eden4Kon 24/03/2016 22:49

It's the first time staying at this hotel in Houjie and stayed for 5 nights. We arrived early in the morning, and they gave us a room upon our arrival, which was a treat. Though the room was much smaller than what we've reserved. After we showered and took a short nap, we requested to be moved to the bigger room. Upon our return in the afternoon, a new room was ready for us - which was large, clean and beautiful on the executive floor.
The staff was very helpful, and most of them spoke English, which was refreshing.But mostly we would like to point out the Guest Relation Manager - Daria, who was so helpful in every way possible. She speaks English, Russian, German and manages in Chinese. She is simply an asset to this hotel. Thank you Daria!
I wrote to them in advance about gluten free food, as I have celiac disease, and they were very accommodating. The front desk let the managers of every restaurant in the hotel know of my needs, and for breakfast the manager came and discussed with me the possibilities and so every morning fresh vegetables were ready for me.
The location is just in the center of the shopping area - though personally I didn't think it was worth going around there. The streets were dirty and the stores too loud to my taste.
The spa was just OK. One thing to note - they should use quiet and relaxing music instead of putting the TV on while getting a massage!
The Japanese restaurant was very good too!
Definitely recommended!